Natwest Security issues?

Agricolae

dalesrider wrote: »

Don't they ?

Nat West should have laid down standard procudures for ALL departments when contacting customers.
Any variation of this should/will be a sackable offence. As would be a serious information risk.

As to what is standard, is going to vary across diffrent banks.

HSBC simply want to know from me 2 numbers out of my DOB. Yet halifax want to know far more... In fact I stopped and told the person from Halifax. he is not getting anymore details :eek:

Customer-facing departments all have standard security procedures for outbound and inbound calls. The type of identification will vary from department to department but each will have a minimum standard.

Higher levels of identification are sought under certain circumstances (e.g. the bank isn't going to let you set up a new payment over the phone if they've only asked you for your date of birth and your balance).

jalexa

Agricolae wrote: »

Customer-facing departments all have standard security procedures for outbound ... calls. The type of identification will vary from department to department but each will have a minimum standard.

I expect the call starts like this "...is it convenient to talk? ..... For security what is your [insert question about personal data], the call either being "Number Withheld" or an unrecogniseable (and spoofable) Presentation Number.

Up to that point, no more no less, that is a "phishing excercise" perpetrated by a two-faced organisation that also warns about (and would want to punish the victims of) phishing. Is it any surprise that eventually some customers are suckered by fraudulent phishing?

philhoward

Anyway - to move this on, I've now decided that my banking with NatWest has been compromised and as I've now idea how badly, i'm moving banks so I know where I'm starting from.

You can't quantify lost confidence in a system you think is secure and I currently don't have any in NW (not received my new debit card yet either which is a bit worrying - although postie only turns up early afternoon normally).

coldhandoff

Agricolae wrote: »

(e.g. the bank isn't going to let you set up a new payment over the phone if they've only asked you for your date of birth and your balance).

Have you heard any of the Mr. Posh calls? I assume you work for the group?

Agricolae

coldhandoff wrote: »

Have you heard any of the Mr. Posh calls? I assume you work for the group?

As part of my training when I joined the Group I had to listen to some calls made by that guy. I didn't think much of his Mrs Doubtfire impression.

I hear he is no longer active (possibly jailed). However different fraudsters are trying to hit banks all the time which is why all the security procedures they have in place are important (if inconvenient from time to time).

runaroundpauper

i came across this on the radio ,you recieve a phone call from your bank then you either enter your details or phone them back either way the scammer is still on the phone dont know how but its correct somehow they are still there and you enter your details and gotya

metalstardust

It's a security breach at RBS/Natwest.
It's nothing to do with lost bank statements or virus on a PC.

I was able to prove where the breach was, a company owned by RBS.

I left the info with RBS. They said they would not be able to update me on the outcome.