Tesco Direct Dualit toaster mistake

metalchristof

Ordered 3 Dualit toasters from from a company called Wayfair viaTesco Direct for £15.99 each, normally about £130.They arrived on tuesday but where a completley diffrent make and worth £15.99. Contacted wayfair who told me they had delivered the correct toasters according to their system. Tesco then contacted me and told me they had made a mistake on their website and to return the items for a full refund and they would give me £20 as a good will gesture. Am i legally entitled to have the actual goods i ordered? have printed coppies of the original order and confirmation emails.

Guardsman

https://forums.moneysavingexpert.com/discussion/3277262

Hintza

Obvious mistake. You could try your luck in the courts I doubt they will roll over on this. Ordering 3 you knew it was a mistake.

metalchristof

Thanks for the link Guardsman, doesn't look to cover this particular situation. The goods have been delivered and the contract completed but the goods are not correct so do they have to supply me what i ordered? Haven't been able to find any usefull info on this yet

pickpocketlocket

metalchristof wrote: »

Thanks for the link Guardsman, doesn't look to cover this particular situation. The goods have been delivered and the contract completed but the goods are not correct so do they have to supply me what i ordered? Haven't been able to find any usefull info on this yet

You have been given useful information by Hintza:

Hintza wrote: »

Obvious mistake. You could try your luck in the courts I doubt they will roll over on this. Ordering 3 you knew it was a mistake.

societys_child

metalchristof wrote: »

Ordered 3 Dualit toasters from from a company called Wayfair viaTesco Direct for £15.99 each, normally about £130.They arrived on tuesday but where a completley diffrent make and worth £15.99. Contacted wayfair who told me they had delivered the correct toasters according to their system. Tesco then contacted me and told me they had made a mistake on their website and to return the items for a full refund and they would give me £20 as a good will gesture. Am i legally entitled to have the actual goods i ordered? have printed coppies of the original order and confirmation emails.

NO . . take the £20, move on.

Hintza

Be nice to newbies
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mattyprice4004

Hintza wrote: »

Be nice to newbies
Be nice to newbies
Be nice to newbies
Be nice to newbies
Be nice to newbies
............etc

Fine, I'll go.

It's an obvious mistake, it's pretty obvious you weren't going to get a Dualit for 15 quid.

Youve been given the correct information and ignored it, if you don't like it then tough. People are here to advise the truth, not what people want to hear