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Insurance Excess
Perryaddict
Posts: 1 Newbie
Hi i need some advise,
I have an insurance excess of £200, and i have had to make a claim.
During the processing of the claim i received a letter stating that my excess would be £0.00 on this claim.
The insurance company are saying that they will not honour what the letter states as it was a system error, how do i stand on taking this further?
and in fact they have already taken the £200 excess?
Surely if I have it in writing they should honour it?
Thanks Tammy
I have an insurance excess of £200, and i have had to make a claim.
During the processing of the claim i received a letter stating that my excess would be £0.00 on this claim.
The insurance company are saying that they will not honour what the letter states as it was a system error, how do i stand on taking this further?
and in fact they have already taken the £200 excess?
Surely if I have it in writing they should honour it?
Thanks Tammy
0
Comments
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Perry is the excess listed as £200 on your schedule?First Date 08/11/2008, Moved In Together 01/06/2009, Engaged 01/01/10, Wedding Day 27/04/2013, Baby Moshie due 29/06/2019 :T0
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Perryaddict wrote: »
Surely if I have it in writing they should honour it?
No, they just made a mistake. If the letter had said £400 would you insist they honoured it?0 -
The letter is irrelevant, what it says on your policy schedule is what matters, like the previous poster said, if the letter said £400 would you be willing to pay it?All matter is merely energy condensed to a slow vibration, we are all one consciousness experiencing itself subjectively, there is no such thing as death, life is only a dream, and we are the imagination of ourselves.0
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