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PayPal question

Hi, paid for an item yesterday by PayPal & seller contacted me today to say she hadn't been paid; the amount was showing as 'unclaimed' in my account, I told her so & she has asked me to send payment again but to a different PayPal email. I've cancelled the original payment but it appears to be on hold.

Am I safe enough to pay again? Will this amount come out of my account twice? What exactly does 'on hold' mean?

Thanks in advance.
Quid quid latine dictum sit, altum videtur

Comments

  • forgotmyname
    forgotmyname Posts: 32,975 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Only if they invoice you for goods or the ebay items number i think?

    Maybe nothing but maybe they have had the paypal account closed?

    Or hacked account?
    Censorship Reigns Supreme in Troll City...

  • soolin
    soolin Posts: 74,477 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Only if they invoice you for goods or the ebay items number i think?

    Maybe nothing but maybe they have had the paypal account closed?

    Or hacked account?

    More likely that the seller just mistyped their email addy for PayPal in the listing.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • 24skins
    24skins Posts: 1,773 Forumite
    Only if they invoice you for goods or the ebay items number i think?

    Maybe nothing but maybe they have had the paypal account closed?

    Or hacked account?

    Not sure, think she's given eBay the wrong PayPal email? I paid via eBay as I always have done, no idea how I could've done it wrong!
    soolin wrote: »
    More likely that the seller just mistyped their email addy for PayPal in the listing.

    It's two totally different email addresses so doesn't appear to be a mistype.

    What I'm really asking is, now that I've cancelled from my end the money can't be claimed at her end (can it)? I appreciate this may come across as a daft question but I rarely use eBay/PayPal & have never had an issue before so all this is new to me!

    I genuinely don't think she's dodgy or a scammer, but don't want to be left out of pocket or having to chase up my own money...
    Quid quid latine dictum sit, altum videtur
  • soolin
    soolin Posts: 74,477 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Seller cannot 'claim' money if you have cancelled the transaction
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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