Old energy supplier took money from me after I left them.

bundance

Hi and Thanks all.

Should I just phone the bank and ask them for my money back under the DD guarantee, and not mention npower unless they say?

Maybe Npower meant 30 working days (42 inclusive days)?

Thanks

Terrylw1

spiro wrote: »

Under the EU 3rd package the switch must take place within 21 days, the old supplier then has 30 Working Days (42 calendar days) to issue the final bill.

Yes, they have 6 weeks to generate the bill to the customer.

However, passing the reading through validation is part of the earlier 21 day target. You cannot complete a switch without validating a switch reading which triggers the finals parts of this process into each party.

The old supplier stated the new supplier has this timescale, which is incorrect.

Terrylw1

bundance wrote: »

Hi and Thanks all.

Should I just phone the bank and ask them for my money back under the DD guarantee, and not mention npower unless they say?

Maybe Npower meant 30 working days (42 inclusive days)?

Thanks

The switch is 21 calendar days.

In terms of the 6 weeks, that's a target to get a bill out which changes to "reasonable endeavours" if a problem is found.

Whilst they have this time to issue a bill, the industry process for switching completes with your readings with 21 days.

The extra time is literally just for a supplier to key a reading into your account to trigger a bill. The minute that reading comes through, they can key it through...they are just given more time to, but there is nothing to stop them doing it earlier...and its holding you up.

The also stated it was the new supplier, but the Standard Licence Condition (SLC) in question clearly states its a final bill...which only the old supplier produces.

bundance

Terrylw1 wrote: »

The switch is 21 calendar days.

In terms of the 6 weeks, that's a target to get a bill out which changes to "reasonable endeavours" if a problem is found.

Whilst they have this time to issue a bill, the industry process for switching completes with your readings with 21 days.

The extra time is literally just for a supplier to key a reading into your account to trigger a bill. The minute that reading comes through, they can key it through...they are just given more time to, but there is nothing to stop them doing it earlier...and its holding you up.

The also stated it was the new supplier, but the Standard Licence Condition (SLC) in question clearly states its a final bill...which only the old supplier produces.

Thanks.

Does this mean that I need to do anything?

Terrylw1

You could determine what your bill will be and then get your money back earlier if you know you will be in credit. That would be via the bank though.

In terms of the switch, just give your reading to your new supplier, they will do the rest. Just watch them and if they are taking longer than the SLC's state, you could give them a nudge.

Its a question of whether you need that money back earlier than they would want to.

spiro

Terrylw1 wrote: »

However, passing the reading through validation is part of the earlier 21 day target. You cannot complete a switch without validating a switch reading which triggers the finals parts of this process into each party.

My understanding is the 21 days is up until your Supply Start Date. The Meter Reader (DC) then has until SSD+8 to produce a Change of Supplier which will then take a couple of days to get to the Old Supplier so it is typically SSD+10 or later before the old supplier has the reading. All of this falls within the 30 day time window.

bundance

Terrylw1 wrote: »

You could determine what your bill will be and then get your money back earlier if you know you will be in credit. That would be via the bank though.

Hi Terry and thanks for your help

I gave the new supplier my readings in August and waiting for them to give Npower (old supplier) my money.

I think I will be in credit.

As for the direct debit that came out my bank after I had left Npower, I phoned the bank last night and they will do an indemity, so I will get this money back in a couple of working days.

As for the rest of the (possible credit) with Npower, I have put a note in my diary to give them a nudge if no money has appeared by then.

Tbh, I've been buying lots of sweets and cakes etc, so, in a way, while Npower have that money, it's kinda better in their hands atm because, then I can be sure it wont be spent on sweets etc.

I got a card through my door from Scottish and Southern Electric, which had my address on, but someone elses name. The card advised that they would be taking over the gas.
I gave them another quick ring to check they had done what I had asked them to do on Saturday.

bundance

spiro wrote: »

My understanding is the 21 days is up until your Supply Start Date. The Meter Reader (DC) then has until SSD+8 to produce a Change of Supplier which will then take a couple of days to get to the Old Supplier so it is typically SSD+10 or later before the old supplier has the reading. All of this falls within the 30 day time window.

Hi Spiro

Thanks.

I'm glad I did the switch over, because I have saved £9 a month on my fuel, but it's been a lot of hassle lol