EDF- rebilling but no longer a customer

ChattyKat

Can anyone offer me some advice on the following situation?-

I switched electricity suppliers on 1st march from EDF to Scottish power. I submitted my final meter reading and received my last bill from EDF on 29th march which I paid and ever since I have been paying Scottish power.

This week I received two letters from EDF; the first basically cancelled all the bills I had paid between 7/06/11 and 01/03/12 and credited my account (which has been closed for over 5 months) and then the second letter recalculated the bills from 7/07/11 until 01/03/12 and states that I now owe them another £97.55

Can they do this and why would the amounts change between this period? Is there anything I can do to dispute this bill??

Thanks for any advice.

jalexa

First of all "set a trap" by asking for the reason. Then assess the reason and/or exploit any failure to explain or reply within 10 days.

Terrylw1

Its the data contained in the bill you need rather than any overall values so you can see what they have done.

If they were amending your final bill to increase the value, you wouldn't send out the undo part as that's just part of the process of winding back to wipe out and then billing up again.

So, its sounds odd.

Have they altered the final reading to increase it?

Have they reflected all your payments?

Have they added any further charges or incorrectly calculated standing charges?

Have the readings on the bills they have replaced, changed?

Are the rates per kwh different?

Are any discounts included?

Those are questions you need to answer by looking at these bills.

Once you do this, you can find out what you need to do. The most obviously conclusion in absence of further information, is that they have increased your closing reading hence adding more to the bill.

If this early conclusion turns out to be correct, they have to change your opening reading with new supplier or you will be charged twice which is not allowed.