Stopped Paper statements @ lloyds

audievo

I have a joint account with my wife.
She got a letter last week saying i had stopped paper statements.
She is now asking me why i stopped statements without asking her first.
Well............ i didn't stop them!!!!!!!!!!!
Seems when i logged on there is an option on the bottom of the screen to opt in or out of statements and guess what, yep, the default is to stop them so you have to click for option to keep them.
Cheers lloyds, it's bad enough being in the doghouse for something i have done without being in it for something i haven't!
Anyone else done this????????

david39

The option for stopping paper statements is at the foot of your online statement for each account.

The tag line reads "You receive paper statements for this account : Go Paperless"

Why would you click on the Go Paperless tag if you didn't intend going paperless?

Of course the default will be to Go Paperless - that's what the button says it is offering.

HoneyAndLemon

I work for Halifax, and have noticed a similar message appear on my own Halifax online banking when I log in. It's the first thing that appears when I log in, like a sales message. It promotes moving to paperless statements, and at the bottom of the page, the option you think would be to 'skip' or 'continue to online banking', is actually the 'opt out of paper statements' in a blue box.

The option to stay with paper statements is on the bottom left in a white box which isn't very noticeable, and I nearly clicked the wrong button myself.

I see a lot of complaints coming from it from people accidentally going paperless.

engagedlady

This happened with my husband and I at lloyds. I received a letter to say he had stopped paper statements. He doesn't remember doing it, think it was a confusing message which came up when he logged in.

I logged back in and changed it back to paper statements - need them for our mortgage broker.

mr_fishbulb

audievo wrote: »

I have a joint account with my wife.
She got a letter last week saying i had stopped paper statements.
She is now asking me why i stopped statements without asking her first.

engagedlady wrote: »

This happened with my husband and I at lloyds. I received a letter to say he had stopped paper statements. He doesn't remember doing it, think it was a confusing message which came up when he logged in.

I think Lloyds are trying to start arguments amongst married couples.

ChiefGrasscutter

It was done as a screen to read when you logged in which came up prior to seeing your accounts.
If you didn't read it or couldn't be bothered whatever and just pressed continue or something then by default your statements were swapped to online only.

If you did read it and pressed the no thanks button instead then everything remained as they were.

When I saw it I thought - ah yes this will catch out those who don't read things.

innovate

audievo wrote: »

I have a joint account with my wife.
She got a letter last week saying i had stopped paper statements.
She is now asking me why i stopped statements without asking her first.
Well............ i didn't stop them!!!!!!!!!!!
Seems when i logged on there is an option on the bottom of the screen to opt in or out of statements and guess what, yep, the default is to stop them so you have to click for option to keep them.
Cheers lloyds, it's bad enough being in the doghouse for something i have done without being in it for something i haven't!
Anyone else done this????????

Assuming you can convince your wife that you have not deliberately done anything devious behind her back, would she be perhaps prepared to consider that paper statements aren't actually needed if you both have Internet access to your joint bank account?

If not, it will be very simple to re-instate paper statements (thereby perhaps avoiding an immediate divorce, or bodily disfigurement): at the bottom of your statement page, you have a "Reactivate paper statements" button.

If you click on it, you are offered a further button for "Why go paperless". Under there, it says you can "Order them online for free whenever you want" (apparently, even if you have gone paperless). Or you can just re-enable paper statements.

Hope your wife sees sense. If she doesn't she may not deserve you! :cool: