BT Return Envelope postage paid

debby1c

I am wondering if anyone knows how to use the postage paid bag that BT sent my son.

I am returning the BT Vision box and the Hub. Obviously the bag isn't safe to protect such equipment, so I am using the original box and taping the bag to the box.

There is a label on the left hand side which says lift here to return, this removes a bar code with a number on it.

What am I supposed to do with that, do I
a) keep it
b) put it on the bag
c) put it inside the package.

Do I also leave the rest of the label which includes the address of the account holder or remove the whole label.

I can't get an answer from BT yet.

Thanks

Done another google search


Sending kit back is easy and free of charge:

1. Call 0800 800 150 and tell us what you want to return. We'll then send you a pre-paid posting bag
2. Pack everything, including any cables, into the original box (if you don't have it, please use another box or bubble wrap as protection)
3. Pop it in the posting bag and seal it
4. Peel off the barcode from the address label and stick it next to the postage label on the posting bag
5. Take it to your local Post Office. We recommend you ask for proof of posting - there's no charge for this

That's the clutter dealt with.
Sorry, but we can only deal with BT equipment. You can usually take other old equipment to your local recycling centre.

I was told I would get a refund from Delhi Call Centre, but it looks like I won't:p

Buzby

The barcode (most probably) is used for tracking the package, and once scanned at the PO will transfer this reference to your posting slip, as a receipt to prove it was shipped.