To call RBS branch for bank transfer?

mummy_jonno

Posted earlier on about faster payments.

I had my boyfriend check this out (he's in afghan right now) and the money never left his account. He just called RBS who have told him he can't do the transfer over the internet (he hasn't got his card reader there this is to a HSBC account) and they can't do it over the phone???

They have instructed him to call his RBS branch when it opens?

Does anyone know why this would be? because that doesn't make any kind of sense to me.

dalesrider

Why can't they do it over the phone? Is it a internet only account.

If I was him I would be ringing back and advising that as a member of the forces in Afganastan at the moment, he has no other way of making the payment....
Unless of course they open a branch out there....

i would also advise for future info. That you keep to one thread, as this is all related. Makes tracking replies etc a lot easier.

InsideInsurance

Does he have telephone banking set up? Has he transferred money to this account before?

mummy_jonno

He has telephone banking set up but hasn't transfered into my account before. I've transfered to many people for the first time over the phone (from my account) and they've never told me they couldn't do it.

InsideInsurance

Its been too many years since I last used NW/RBS telephone banking but dont you need pin sentry for telephone banking first time transfers too?

Has he ever transferred money to you or a friend/ relative before? Could he not transfer the money to you and you then pass it on to the HSBC account thus avoiding the need for pin sentry?

mummy_jonno

He's never sent any money to me, or any of my reletives. It seam's it's not me and my bank that are the issue.

He passed all the security - obviously because they are disgussing it with him however they are telling him the transaction failed because of inhouse security. understandable if it were a larger sum but £2,000 is hardly life changing amounts

coldhandoff

Probably doesn't have a card reader set up on the account for online banking. This means he would be able to access his account online but not send any payments online or over the phone.

innovate

coldhandoff wrote: »

Probably doesn't have a card reader set up on the account for online banking. This means he would be able to access his account online but not send any payments online or over the phone.

Surely the banks have procedures in place that allow soldiers on active service to use their accounts without a fr**gin card reader? I am not suggesting the banks should relax security procedures, but I can easily imagine that one of those retro-calculator-thingies is just about the last thing on the mind of someone being posted to Afghanistan, and therefore banks need to be able to act on soldier's instructions some other way.

There must be some help they can get from their Commanders if they are in trouble.

If all else fails, I would ask Philip Hammond for help.

stclair

innovate wrote: »

Surely the banks have procedures in place that allow soldiers on active service to use their accounts without a fr**gin card reader? I am not suggesting the banks should relax security procedures, but I can easily imagine that one of those retro-calculator-thingies is just about the last thing on the mind of someone being posted to Afghanistan, and therefore banks need to be able to act on soldier's instructions some other way.

There must be some help they can get from their Commanders if they are in trouble.

If all else fails, I would ask Philip Hammond for help.

The bank sends mail to bfpo addresses even card readers.

innovate

stclair wrote: »

The bank sends mail to bfpo addresses even card readers.

So there we go, mummy_jonno, get your man to ask his bank to send him a card reader. This will probably take some time (took weeks for RBS to get their card reader to me, and I am in mainland UK!)

In the meantime, if your man has the funds, there must be some way he can get emergency funds to you with the help of his Commander.

Dr_Cuckoo3

Any card reader will suffice

The Commander will probably have an RBS one (but Barclays and COOP would also work)