eBay help

melbell

Hey

Love reading the threads down here. Learn so much. But I need you guys help

Bought an item from a seller, Never received it after a week. So I sent a message to the seller asking if they posted.

They reply that Royal mail have told her theres been alot of theft from the Manchester Mail Centre (We share the same mail centre) and its down to that and she has 100% feedback and an honest seller. If I want a refund I'd have to wait for wednesday or she can post replacement tuesday, As she was busy.

I say "I'd just simply like my item that I've paid for, Can you post any earlier" Which I thought is a reasonable request

The seller replies "WELL YOUR BEING RUDE AND UNHELPFUL. GO PAYPAL AND WAIT 21 DAYS FOR YOUR MONEY BACK. I'M NOT GOING TO HELP ANYMORE" (a straight copy and paste)

I launch an INR dispute in paypal. Paypal escalate it to a claim. The seller has now provided 00000000000000 as a tracking number. Paypal is asking me to either cancel or change the claim.

Help?

soolin

Phone paypal and point out that seller has put in a fake tracking number. They should immediately find in your favour- they don't like sellers mucking them about.

melbell

soolin wrote: »

Phone paypal and point out that seller has put in a fake tracking number. They should immediately find in your favour- they don't like sellers mucking them about.

Thanks!

Will they take action against the seller?

soolin

melbell wrote: »

Thanks!

Will they take action against the seller?

Unless seller voluntarily refunds before paypal close the case then seller gets a strike against their 'cases' matrix

marleyboy

Most definitely. I would have smelt a rat as soon as she mentioned RM. RM would not say they get their Mail stolen from their own centres to a customer.

melbell

marleyboy wrote: »

Most definitely. I would have smelt a rat as soon as she mentioned RM. RM would not say they get their Mail stolen from their own centres to a customer.

Totally agree. Plus the whole "I am honest ebayer with 100% feedback" puts me off. too

soolin

This does sound an awful lot like my problem seller I had recently (on a different thread) posted out a week after they confirmed despatch and also has the 'see my excellent' feedback where his stars were plummeting like a bag of coal on a rollercoaster.

techspec

There as been a lot of theft from the manchester mail center - there have been undercover stings and postmen arrested.

If you cannot wait a few days for a refund - you should be sticking to the shops. Tesco have been taking weeks to refund many on here.

And for those saying sellers should refund after a week - thats nuts - mail can still turn up within a couple of weeks.

You say "I'd just simply like my item that I've paid for, Can you post any earlier" Which u thought is a reasonable request.

Its Sunday - theres only one day earlier before Tuesday. Its not as if they have just decided to post it - they are sending a replacement lost by Royal Mail. Why should you be unreasonable with them?

custardy

techspec wrote: »

There as been a lot of theft from the manchester mail center - there have been undercover stings and postmen arrested.

If you cannot wait a few days for a refund - you should be sticking to the shops. Tesco have been taking weeks to refund many on here.

And for those saying sellers should refund after a week - thats nuts - mail can still turn up within a couple of weeks.

You say "I'd just simply like my item that I've paid for, Can you post any earlier" Which u thought is a reasonable request.

Its Sunday - theres only one day earlier before Tuesday. Its not as if they have just decided to post it - they are sending a replacement lost by Royal Mail. Why should you be unreasonable with them?

You're assuming that reply was today?

originaladidas

techspec wrote: »

There as been a lot of theft from the manchester mail center - there have been undercover stings and postmen arrested.

If you cannot wait a few days for a refund - you should be sticking to the shops. Tesco have been taking weeks to refund many on here.

And for those saying sellers should refund after a week - thats nuts - mail can still turn up within a couple of weeks.

You say "I'd just simply like my item that I've paid for, Can you post any earlier" Which u thought is a reasonable request.

Its Sunday - theres only one day earlier before Tuesday. Its not as if they have just decided to post it - they are sending a replacement lost by Royal Mail. Why should you be unreasonable with them?

:rotfl:any chance of giving me your eBay seller ID so I can give you a swerve??

melbell

The messages were friday.

I don't see it as unreasonable to ask for earlier posting. I have paid for a product.

"There as been a lot of theft from the manchester mail center - there have been undercover stings and postmen arrested."

nothing in the M.E.N is there?

This was coming via standard post. its wont cost more than a stamp (A charm for a bracelet)