Faulty Electricity meter

Fatoftheland

Hello
Eon changed my electricity meter years ago. From that day my bills have tripled. I have contacted Eon on multiple occasions to ask why.
Eon just stated that I am a heavy user of Electricity and to turn things off.
I have gas cooking and gas central heating. I have solar hot water.
I use an electricity monitor which display my daytime usage as 300 to 400 watts. Nobody is at home all day. Usage is more in the evenings and weekends but not by loads. Obviously the kettle and washing machine use a bit but my Bills for electricity are over £500 per month! on a semi detached, double glazed, insulated house fitted with low energy lamps throughout.
I got behind with my payments so last Thursday an engineer came to fit a prepayment meter.
With no prompting from me he said the existing meter was faulty (the red light does not flash or come on at all) and cancelled the installation.
I rang Eon and the engineer told them the meter was faulty.
Eon asked me why I did not ask for a check meter to be fitted to test the meter.
I do not know Eons job, I did not know I had to ask for a test meter. I have complained so many times about the size of my bills yet not one engineer visited ever. I am talking 5 years or more!
The engineer has already admitted the meter is faulty (in front of a witness too)
So my question is; What are the chances of me getting some money back from Eon and how do I go about it?
Thank you for taking the time to read this.
Jon

Joyful

If you still have the original meter you can ask for a check meter to be fitted alongside it. It will then measure the difference between it and the electricity meter. Most companies would then backdate any difference to when you first started complaining about this issue. It is usually chargeable but I would raise a complaint and insist it gets done for free as you have complained so many times and no one has offered you this.

Buzby

You don't need to ask for a check meter - and even if they dook the old one away, any replacement will be good enough to provide them with an accurate record of your current consumption. They can then use this to calculate what you SHOULD have been paying (assuming it was over recording).

You will need to chase them on this, but they are usually fair in providing recalculated bills once the duff meter is identified.

Terrylw1

Don't let them take your meter out until its been proved that its faulty.

Since the engineer aborted, I take it that he did nothing? So your supplier should send out an engineer to perform a Standard Load Test (SLT) which determines if your meter is running outside of tolerance.

Then its a matter of from when and how much the % out of tolerance accounts for. Be careful here and demonstrate that your usage tripled when it was fitted, plus after the SLT confirming its out of tolerance, the engineer will change the meter. This gives you the opportunity to take regular readings on it to prove that your consumption has reduced back to how it was on the previous correctly working meter.

Your supplier won't know when it became faulty so should check your readings and look for increases in daily averages between their dates when compared to others. They may be reluctant to regard the meter as faulty upon installation, but you can prove this on either side of the 5 years yourself.

A check meter is the 2nd stage process where the SLT doesn't reveal anything and you still believe it to be faulty.

Fatoftheland

Thanks for all your help. EON are coming on 25th Sept to fit a check meter. I will keep you posted as to what the outcome is.
Jon