My crisis with RBS

dalesrider

TBH. Do you want to stay with a bank that has made such a mistake.....

callum9999

Dagrab wrote: »

Not enough in current to pay off arrears.
RBS didn't say no to change of mortgage type,that's the cause of the subsequent problem.My case was passed to other offices,coinciding with IT problem,causing further chaos.Meantime mortgage arrears mounted at a time when my current a/c was beyond limit-despite the bank being aware of pending payments to take it in credit
Even though current a/c was ok by early June,RBS are determined to finish with me from all business with them.
A direct yes or no from my initial enquiry would have sorted the problem if 'yes' ,or made me go elsewhere if 'no.
I assume someone in OFFSET screwed up/covered up.I'm waiting for full details of CR and DR amounts to then set up with another Bank and it is upto the Ombudsman to investigate RBS and the delays which RBS letter to me admits shouldn't have happened.......but obviously aren't deemed enough for them to reverse a decision.
Pretty much seems like they don't want to lose face/admit a basic admin error. despite the trauma caused to a customer.

I still don't understand why you are so desperate to stay with a bank who, in your words, caused you "trauma"? Obviously not a lot you can do with the mortgage until this is sorted out, but if a bank had treated me like that I'd be desperate to switch my current account away - not begging them to let me stay?

Not least because if this continues for a while, RBS may help themselves to your current account to pay off some of the mortgage arrears.