Can I insist on a refund?

ilovegreyhounds

mattyprice4004 wrote: »

Your friend is either oblivious to SOGA or one of those idiots who thinks they know it all when in fact they know very little - I used to love a customer in Currys trying to educate me on SOGA and then me having to tell them no, they're wrong.

You had no right to a refund - inconvenience is a wheelchair user being without their chair, not you being unable to take pictures.

You're lucky the manager was reasonable and could bend the rules. If I had a customer argue about inconvenience for something like a camera or television id explain they're not essential to every day life, and would stick to policy 100%. If a customer was genuinely nice about it, I'd be inclined to do more.

Again, thank you for your 'opinion.

terra_ferma

ilovegreyhounds wrote: »

yes, you are being harsh and unnecessarily so. I am massively grateful to jl for being so good about it which is why i spend thousands with them every year. Why on earth would i gloat and what on earth gave you that impression? It is arguable as to whether they were following the soga. But that is an argument i haven't the time or the inclination to get into with you.

the whole point of these boards is to get opinions. The soga is one of those grey laws that is interpreted differently by virtually everyone who looks at it from laymen to lawyers to judges. Your opinion is just that, an opinion. That is why it is getting replaced next year so that it will be easier to use, understand and apply. Supposedly. If it was as black and white as you seem to think, there would be no needs for boards such as this.

however, thank you for your opinion.

well put :T:T:T:T:T

ilovegreyhounds

Terra_firma thank you for your response.

unholyangel

ilovegreyhounds wrote: »

Yes, you are being harsh and unnecessarily so. I am massively grateful to JL for being so good about it which is why I spend thousands with them every year. Why on earth would I gloat and what on earth gave you that impression? It is arguable as to whether they were following the SOGA. But that is an argument I haven't the time or the inclination to get into with you.

The whole point of these boards is to get opinions. The SOGA is one of those grey laws that is interpreted differently by virtually everyone who looks at it from laymen to lawyers to judges. Your opinion is just that, an opinion. That is why it is getting replaced next year so that it will be easier to use, understand and apply. Supposedly. If it was as black and white as you seem to think, there would be no needs for boards such as this.

However, thank you for your opinion.

I think your friend may have been confusing SOGA with DSRs. SoGA expressly states:

3)For the purposes of this Part, if the buyer rescinds the contract, any reimbursement to the buyer may be reduced to take account of the use he has had of the goods since they were delivered to him.

So there is no grey area there. What is a grey area is how much of a reduction could be offered and still be seen as "reasonable" given the time you had it. You are right though, there are certain regulations/phrases that are open to interpretation. Such as "reasonable time" or "significant inconvenience".

As for Cold, he misunderstood your post. It happens, we're human and unfortunately us humans not only make mistakes, we rely heavily on facial expressions/body language/tone of voice as indication as to someones "attitude" so to speak. On the internet.....we have none of that so its easy to assign the wrong attitude to a post.

At least you didnt get ants in your pants and start accusing him of working for JL (you'd be surprised how many posters do this when someone posts something they dont like/agree with).

And last but certainly not least, congrats for getting a result

Slowhand

Is the SOGA different from SoGA? It looks confusing to me.

CoolHotCold

Slowhand wrote: »

Is the SOGA different from SoGA? It looks confusing to me.

No

They both stand for Sales of Goods Act (correct shorthand is SoGA, but really, who's going to care if you capitalise the O)

arcon5

CoolHotCold wrote: »

No

They both stand for Sales of Goods Act (correct shorthand is SoGA, but really, who's going to care if you capitalise the O)

I can think of a few members who would