travel republic vs ryan air

asteraix

hey im having problems with travel republic and ryan air.. booked a hol in july but ryan air cancelled evening flight and moved me to morning flight... evening flight was £189 morning flight was £121 i rang ryan air and told them to cancel evening flight as there was none and refund me difference they said they could not but would transfer me to morning flight free....i told them as the flight was cancelled i was entitled to a reund off evening flight and i could rebook morning flight i was told no no and no.....i wrote aletter to travel republic and they also say nothing they can do as they do not communicate with ryan air but they dom communicate with other carriers....i am being bounced from ryan air to travel republic....so what do i do..?? travel repubublic say they only book the holiday and take the money... when ryan air changed the flight travel republic booking was still showing evening flight i rang them and told them low and behold when i flew out they were still showing the evening flight total nightmare please help!!!

jpsartre

Problem with TR is they are not allowed to sell Ryanair's flights so they are not going to contact Ryanair. Just another reason to avoid the middleman next time and book straight from the airline, especially the one's that knowingly break airline T&C by booking passenger on Ryanair flights.

If you know the details used to book you can apply for a refund here:

http://schchng.ryanair.com/refweb.asp

If you don't have the details, try to get them from TR. If they won't give them to you my guess is you're out of luck.

Edit: Note, the above assumes that Ryanair charged your card. If your card was charged by TR, the refund will go back to them. I'm unfamiliar with the process so you'll have to check your creditcard statement.

asteraix

so im taking it travel rep dont tell you its ryan air when you book they call it a no frill air carrier, and then when you book they pass your credit card details on to ryan air for them to take the money! surely this is against the law to pass credit card details on to a 3rd party??

holidaysforme

This is the reason why i wont book flights with TR. I do it directly with the airline. Happy to book accommodation with them though.
Have used them for this with no problems.

stephb34

Always wondered how some of these companies book ryanair flights when o'leary won't deal with travel agents.

asteraix

i got a letter back from travel republic....it say dear (surname) no dear mr or mrs!! we cant help you contact ryan air........i thought travel republic were not allowed to sell ryan air flights, customer service is awful from both will be contacting abta and cival aviation authority!!!

Bob_the_Saver

You booked your airline tickets with a company not authorised to sell the flights so how is that the airline's fault.
All airlines change flight times, that's they way it is but your 'contract' is with TR, best of luck!

There are some good travel agents and agents who help people on this site for who I have the greatest respect, however many I wouldn't give house room to.
DIY 99% of the time and then you can't blame anyone else.

[Deleted User]

Bob_the_Saver wrote: »

You booked your airline tickets with a company not authorised to sell the flights so how is that the airline's fault.
All airlines change flight times, that's they way it is but your 'contract' is with TR, best of luck!

There are some good travel agents and agents who help people on this site for who I have the greatest respect, however many I wouldn't give house room to.
DIY 99% of the time and then you can't blame anyone else.

I'm a newbie so I don't know about travel agents on here but I haven't been to a travel agent in two decades.
All they do is go to the same websites anyone with an ounce of intelligence could find, book the same holiday you could book and then they lash on their commission.
There isn't a single advertised holiday I've ever seen which I couldn't undercut massively myself.
Travel agents are about as useful as a chocolate tea-pot.

asteraix

new story phoned travel republic this morning....1 they are only a search engine.

2 they pass your credit card details on to a third party.
3 they do not communicate with ryan air.

saga continues!! in the process off writing to abta now...what a nightmare......ps be careful when boking a holiday with travel republic more hassle than worth!!!

leew

Heard travel republic and otb are close to going bump!

I posted this in a separate thread but it was deleted! does this Forum own TR and OTB :rotfl:

Stay clear is my advice if asteraix's woes don't put you off!!