EON blatant lies

c_smith

I'm in the process of switching from EON to EDF. My Saveonline 9 tariff with EON ends today, and they're automatically switching me to their Energyonline tariff, which will increase my bills by £197 per year at my current usage. I'm therefore in the process of switching to EDF's Blue Price Promise tariff.

I've just received a phone call from a woman at EON, warning me that numerous customers have left and returned to EON after moving to the EDF Blue Price Promise tariff. She warned me that I should "be very careful" as the move will increase yearly bills by over £100 a year. She neglected to mention that this is based on my current tariff which ends today and is no longer available though, and this increase would almost be doubled if I remained with EON.

It's disgraceful that EON employees should be misleading customers like this. How many other people has this woman mislead and conned into remaining with EON to their financial detriment.

Perhaps the EON customer services representative would like to comment? Should I be reporting this to OFGEM

afzaal1988

almost all companies do that.
landline or broadband providors are notorious for that kind of stuff. they just talk over you and tell you that you are wrong.

E.ON_Company_Rep_Chris

Hello c_smith

I agree entirely with your comments here and can assure you that this person’s actions are not representative of our retentions team at all. I would really like to follow this up with management.

Would you mind sending an email to the address on my profile please? Your E.ON account number will help me trace who called you and ensure that they receive appropriate feedback.

I’ll also log a complaint and ensure that you receive a full written apology.

Thank you very much for bringing this to our attention.

Amanda