Npower Miscalculated Bill

missy3000

Hi,

I'm hoping someone might be able to advise here. I set up an account for gas and electricity with Npower about a year ago when I moved into a rented property (they were the cheapest provider at the time). I set up a monthly fixed direct debit, paying around £50 a month for both gas and electricity.

I checked my account last month and was in credit of around £40. I'm now moving out of the property along with the other tenant, the landlord has asked us to transfer the account in his name so I've gone online to check my account only to find my balance at £400 in debit.

I rang Npower who told me that they had miscalculated the bills over a 6 month period and subsequently were undercharging for the fuel we were using, despite me having provided two meter readings during this time.

As I'm now moving out I'm faced with a huge £400 bill which I'll have to pay in one lump sum in order to appease the landlord and not cause any future problems for myself. On top of this I don't have £400, especially when I'm in the middle of moving to a new flat...

Can anyone advise me where I stand with this? It doesn't seem right that they made the mistake and now I have a huge bill to pay off when I set up monthly direct debits in order to avoid this kind of situation...

Wywth

missy3000 wrote: »

Hi,

I'm hoping someone might be able to advise here. I set up an account for gas and electricity with Npower about a year ago when I moved into a rented property (they were the cheapest provider at the time). I set up a monthly fixed direct debit, paying around £50 a month for both gas and electricity.

I checked my account last month and was in credit of around £40. I'm now moving out of the property along with the other tenant, the landlord has asked us to transfer the account in his name so I've gone online to check my account only to find my balance at £400 in debit.

I rang Npower who told me that they had miscalculated the bills over a 6 month period and subsequently were undercharging for the fuel we were using, despite me having provided two meter readings during this time.

As I'm now moving out I'm faced with a huge £400 bill which I'll have to pay in one lump sum in order to appease the landlord and not cause any future problems for myself. On top of this I don't have £400, especially when I'm in the middle of moving to a new flat...

Can anyone advise me where I stand with this? It doesn't seem right that they made the mistake and now I have a huge bill to pay off when I set up monthly direct debits in order to avoid this kind of situation...

Assuming the account has now been correctly calculated based on accurate meter readings then, where you stand is that you owe the supplier £400

If you cannot afford to pay this immediately, then you need to speak with the creditor to see what they are happy to arrange with you with regards to repaying this amount you owe.

HTH

chanz4

It wont matter about the debt, just get the l/lord to call and request a cot

sithmaster

sadley gas and elec suppliers can back bill for upto 12 months and you will have to pay this, however put in a complaint about the matter they may take some off, also they should put you on a payment plan if you cant afford it in one go

amiehall

First thing to do is convince yourself that the bill is now accurate. If it isn't, it needs correcting based on accurate readings. Once the bill is definitely correct, you need to call them up, tell them you're moving and that you need a payment plan to repay the balance.

Terrylw1

And on top of the above, the landlord should make their own contact with the supplier.

Its not your problem and they are just being lazy!

The landlord can't use it against you or withhold any deposit as they are not made liable to pay your utility debts if your tenancy agreement states you are responsible...but they do like to try it on!

nPower

Hi missy3000,

Not too sure what's happened here but if you would like to send your details over to forumresponse@npower.com then we can check this over for you.

Many thanks,

Adam