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Halifax problem - help please.

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Comments

  • innovate
    innovate Posts: 16,217 Forumite
    10,000 Posts Combo Breaker
    Sorry, no idea what authorisation Branch people might have. May be try to get an appointment with the Branch Manager - if he can't help, nobody else in the Branch can.
  • Rubydog_2
    Rubydog_2 Posts: 7 Forumite
    Thank you. My husband is going to call into a branch tomorrow to see if someone is available.

    Thanks for all your help and advice.

    :-)
  • rich246
    rich246 Posts: 14 Forumite
    Might be worthwhile contacting antonio.osorio at lloydsbanking.com who may be able to assist you - he is the CEO of Lloyds/Halifax banking.
  • Rubydog_2
    Rubydog_2 Posts: 7 Forumite
    Hiya,

    I just thought I'd update this thread with some great news.

    My husband visited a branch on Tuesday and spoke to an advisor who has been brilliant - they have fully investigated our complaint and responded today agreeing to amend our credit file on the grounds that we haven't been sent any statements/letters regarding the account since 2008 when we paid in £78 to bring the account into credit.

    I'm so grateful for the advice on this forum - thank you so much. I didn't expect such a swift resolution, and can't fault the advisor at Halifax for his assistance.

    Thanks again,

    RubyDog
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