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MSE News: Ombudsman takes on claims firm complaints

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"Consumers with a gripe against a claims firm will be able to take their complaint to an independent arbitrator ..."
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Note that it will be the Legal Ombudsman, not the Financial Ombudsman Service, that takes this on.
It would be good if statistics on complaints against CMCs could be published like happens with FOS complaints.
I don't make a habit of quoting myself but it seems they will.