We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Item not received?

youngmum_2
youngmum_2 Posts: 242 Forumite
in Ebay, auctions, car boot sales, post & parcels
Looking for some advice please peeps.

I got an e-mail yesterday from a buyer saying they hadn't received their item. The item in quesion was posted on the 19th of March, second class. (Got proof of postage).

Checked the Royal Mail website and it appears that I have to wait 15 working days before pursuing this. Is that correct?

Also, if she still doesn't receive it before then (which seems unlikely now) what exactly do I do? :confused:

Thanks in advance :)

Comments

  • littleoldme_2
    littleoldme_2 Posts: 379 Forumite
    you refund the buyer then put a claim in with royal mail for lost post :)
  • Hintza
    Hintza Posts: 19,420 Forumite
    10,000 Posts Combo Breaker
    Youngmum, if you do a search on this forum you will find that this crops up a lot and there are plenty of answers.

    littleoldme has covered it very well.
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 354.2K Banking & Borrowing
  • 254.3K Reduce Debt & Boost Income
  • 455.3K Spending & Discounts
  • 247.1K Work, Benefits & Business
  • 603.8K Mortgages, Homes & Bills
  • 178.4K Life & Family
  • 261.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture