12 month rule ???

tommytynan123

Just a quickie for you experts if poss. I am having a small but escalating discussion with edf over some bills / arrears linked to the installation of a key meter in Nov 08. (For those thinking ''long time ago'' – extreme life events meant that I had no energy or ability to check all bills and payments at that time. The edf errors jumped out at me recently when I opened the 'finance file'. To wet your appetite and to make you laugh – the final arrears bill to be loaded onto the meter (all paid now) took 12 months to be produced and included about £80 for power using 4 different meter readings taken 7-8 months after the meter was removed.


Back to my question: Is it just coincidence that the final arrears bill was dated 364 days after the key meter installation date ?? Is there any link to 12 months in these circumstances.??? Thanks

Cardew

No I don't think any connection with the 12 month backbilling rule.

If they have billed you incorrectly you have 6 years to claim against the company - normal civil legislation.

The 12 month backbilling rule in the billing code is when the company send you no bills(or in some cases inaccurate bills) - and it is their fault. They then can only claim back 12 months. So if for example you got no bill for 18 months, the first 6 months of that period could not be charged.

Lots of caveats, but that is the gist of the code