Charge/caution

poppy43

21 years ago we owed £1000 to the Nationwide Building society, it went to county court but ended up as a charge on our property, now 21 years later having completely forgotten about it we have sold our house but the solicitor cannot complete the sale because of this caution on the property. He seems at a loss as to how to have it removed, nationwide dont seem to have any record of it and letters to the legal department of nationwide are not being answered.

We think we will lose our buyer it's very worrying, is there anyone out there that can offer any advice and I will pass it on to the solicitor.

When you go into the nationwide you just speak to young people who have no knowledge of such things, it's impossible to get to speak to anyone in "charge". Help

Southend1

I expect that the branch staff don't know about these things because they haven't been trained in such matters, not because they are young!

Mortgage_Reduction_Novice

poppy43 wrote: »

When you go into the nationwide you just speak to young people who have no knowledge of such things, it's impossible to get to speak to anyone in "charge". Help

Would you like help with speaking to young people or do you just want someone in charge to be approaching retirement?

themull1

Take it higher, if the legal office at Nationwide are not answering, take it to the FOS.

TrickyDicky101

themull1 wrote: »

Take it higher, if the legal office at Nationwide are not answering, take it to the FOS.

Perhaps making a complaint through Nationwide's complaints department would be a good avenue (you will need to do this before you go to the FOS anyway)?