How would you proceed with this?

fozzeh

How would you have resolved this one:

- Bundle of games bought. Rough second hand value of £35 (based on low end of Amazon Marketplace).
- Item won at £20.02.
- P+P set at £9.99 – this is twice as what it should be and breaches eBay rules
- Request for payment sent with P+P amount revised.
- Invoice sent for full amount (£30.01)
- Transaction cancelled 2 minutes later saying one of the discs missing (the most expensive game worth around £13)

Point to consider:
- Listing had ended
- P+P was 2x correct amount and would need revising. Whether you want to consider this in the pole options is down to your discretion. Me, personally, I would.

Just interested to see how others would have resolved/wanted to resolve this one. No need for chat if you don’t want it but a vote on your idea would be appreciated.

Ta.

Irn-Bru-Kid

Just agree to cancel! Can't be bothered!

I will say it before you get inundated, you agreed to the P&P when you won the auction.

I am assuming you were planning to sell them on? Not much profit in it even if the P&P is reduced by 50%. At the marketplace value, is it really worth it for £10.00 profit?

Just cancel and move on

fozzeh

Not just the profit but also feedback boosting elsewhere.

Also, you do agree to the P+P and, as long as you pay it, you can bring it to eBay's attention and it is at their discretion to see if it is excessive.

Irn-Bru-Kid

Just agree to cancel! Can't be bothered!

fozzeh wrote: »

Not just the profit but also feedback boosting elsewhere.

Also, you do agree to the P+P and, as long as you pay it, you can bring it to eBay's attention and it is at their discretion to see if it is excessive.

Don't get me wrong, If the actual P&P is only £5.00 and they have charged double, I agree that it is excessive. However, I would either have approached the seller and ask if it could be reduced prior to bidding, or not bid at all.

Way too much hassle in my opinion.

the_lunatic_is_in_my_head

fozzeh wrote: »

H
- P+P set at £9.99 – this is twice as what it should be and breaches

I don't get this bit? Are saying the P&P on the invoice was double what was on the page when you bid?

fozzeh

Irn-Bru-Kid wrote: »

Don't get me wrong, If the actual P&P is only £5.00 and they have charged double, I agree that it is excessive. However, I would either have approached the seller and ask if it could be reduced prior to bidding, or not bid at all.

Way too much hassle in my opinion.

Only had 15 mins left on it or I would have I fully agree with what you say...without complication, it would have been fine and I would have sacked it off. Just interested to see what other people think.

the_lunatic_is_in_my_head wrote: »

I don't get this bit? Are saying the P&P on the invoice was double what was on the page when you bid?

http://pages.ebay.co.uk/help/policies/selling-practices.html

Also to do with FVF's. It's been frowned upon for years; listing low but with high P+P, as you don't pay FVF on P+P. Listing with 100% over actual cost of P+P is excessive.

RHemmings

Agree to cancel and leave negative feedback. I really wanted those games!

I'm not sure the P&P is relevant any longer. The seller isn't selling you the stuff. They'll refund, and you can leave a negative. The seller should have checked they had all the items and then stored them in a safe place before listing.

the_lunatic_is_in_my_head

fozzeh wrote: »

Also to do with FVF's. It's been frowned upon for years; listing low but with high P+P, as you don't pay FVF on P+P. Listing with 100% over actual cost of P+P is excessive.

So why bid if you know it's double before receiving anything?

the_lunatic_is_in_my_head

RHemmings wrote: »

I'm not sure the P&P is relevant any longer. The seller isn't selling you the stuff. They'll refund, and you can leave a negative. The seller should have checked they had all the items and then stored them in a safe place before listing.

If you had a buyer telling you that your P&P was double and expected it to be halved before sending payment wouldn't you look for an excuse not to sell?

I don't condone the overcharging but the best way to stop it is not support such sellers but it seems OP knew it was over before bidding an expected to haggle on the P&P after winner.

fozzeh

Guys, this isn’t about what I do and what happened…it is about what you would do in the circumstance. Whether I did or didn’t question the P+P isn’t relevant…would you have questioned it is more the question?
Treat it as hypothetical rather than subjective to your opinion.

the_lunatic_is_in_my_head wrote: »

If you had a buyer telling you that your P&P was double and expected it to be halved before sending payment wouldn't you look for an excuse not to sell?

I don't condone the overcharging but the best way to stop it is not support such sellers but it seems OP knew it was over before bidding an expected to haggle on the P&P after winner.

Only problem with that is they have completed a trade and would be expected to fulfill it, hence why the options are above and the poll available. Would be looking at a partial refund on that at worst. If it was closed before ending, there wouldn’t even be anything to look at…

Irn-Bru-Kid

Just agree to cancel! Can't be bothered!

fozzeh wrote: »

Guys, this isn’t about what I do and what happened…it is about what you would do in the circumstance. Whether I did or didn’t question the P+P isn’t relevant…would you have questioned it is more the question?
Treat it as hypothetical rather than subjective to your opinion.



Only problem with that is they have completed a trade and would be expected to fulfill it, hence why the options are above and the poll available. Would be looking at a partial refund on that at worst. If it was closed before ending, there wouldn’t even be anything to look at…

No, I wouldn't have questioned it, because I wouldn't have considered purchasing.