Banks & Loan Companies

Cheektowagga

Macca83 wrote: »

To me it just sounds like laziness on Lloyds behalf. Must have been getting on for home time

It was a bizarre day when we did attempt to get hold of Wonga ourselves but got actually nowhere and went around in circles. I went to see my local Lloyds branch and spoke to a representative who had never heard that they do not handle this type of fraud. We then, from his office, made a call to the Lloyds fraud department who confirmed to him there stance. He was flabbergasted as he had worked for Lloyd for 25 years and had never heard this before. Only persistence paid off.

Cheektowagga

opinions4u wrote: »

Am I alone in thinking Lloyds TSB have acted incorrectly here?

I can find nothing in there "terms of agreement" that they do NOT act on our behalf.

Macca83_2

Cheektowagga wrote: »

It was a bizarre day when we did attempt to get hold of Wonga ourselves but got actually nowhere and went around in circles. I went to see my local Lloyds branch and spoke to a representative who had never heard that they do not handle this type of fraud. We then, from his office, made a call to the Lloyds fraud department who confirmed to him there stance. He was flabbergasted as he had worked for Lloyd for 25 years and had never heard this before. Only persistence paid off.

sounds like the first chap couldn't be bothered

pvt

opinions4u wrote: »

Am I alone in thinking Lloyds TSB have acted incorrectly here?

No. You're not.

Of course what's being missed in this thread is that it is the bank, not the OP, who has been defrauded. And it is completely up to the bank to decide whether it wants to pursue Wongo or whoever for the missing money.

Meanwhile the bank has either to refund the OP's money or prove that the OP authorised the payment.

Would love to be a fly on the wall when Lloyds try to justify their "we don't accept that PDL payments can ever be fraud" stance to the FOS :rotfl: