We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
We're aware that dates on the Forum are not currently showing correctly. Please bear with us while we get this fixed, and see Site feedback for updates.
Banks & Loan Companies

Cheektowagga
Posts: 9 Forumite
in Loans
Recently my wife’s debit card was somehow fraudulently used to pay a loan company (Wonga) an amount of £356-00. The normal procedure was followed where we contacted Lloyds bank about the fraud. To our astonishment we were told that we would have to sort this fraudulent transaction with Wonga directly as Lloyds no longer dealt with loan companies in relationship to fraud. We were given various numbers for Wonga in order to phone. After spending all day trying to phone and getting NOWHERE we eventually went back to Lloyds and become rather persistent. This persistency paid off because eventually Lloyds placed a conference call with them, us and Wonga. In 5 minutes Wonga admitted that fraud had been committed with this transaction.
Since then I have asked where they have notified us in there “terms of agreement” with regard to this new practice. So far nothing has been forthcoming.
What worries me is that some people may not be as persistent as we have been and therefore the bank would actually get away with this sort of practice.
This thread is to anybody in the same situation and to advise them not to let the banks treat you like this. Be persistent and if you have to go into your local branch.:j
Since then I have asked where they have notified us in there “terms of agreement” with regard to this new practice. So far nothing has been forthcoming.
What worries me is that some people may not be as persistent as we have been and therefore the bank would actually get away with this sort of practice.
This thread is to anybody in the same situation and to advise them not to let the banks treat you like this. Be persistent and if you have to go into your local branch.:j
0
Comments
-
The problem is that a lot of people cry 'fraud' when they themselves have given Wonga (or whoever) their bank card details. This is not fraud, it is just that they haven't read the terms and conditions properly and seem happy to give personal finance details to anyone who asks. If you can show that someone has stolen your card and used it fraudulently the bank will help.I used to think that good grammar is important, but now I know that good wine is importanter.0
-
iolanthe07 wrote: »The problem is that a lot of people cry 'fraud' when they themselves have given Wonga (or whoever) their bank card details. This is not fraud, it is just that they haven't read the terms and conditions properly and seem happy to give personal finance details to anyone who asks. If you can show that someone has stolen your card and used it fraudulently the bank will help.0
-
Was it member of Wonga's staff who committed the fraud? If so, Wonga should take responsibility. If the card was stolen and the theft reported to the bank, then the bank should take responsibility. (They are allowed to deduct £50, but rarely do.)I used to think that good grammar is important, but now I know that good wine is importanter.0
-
iolanthe07 wrote: »The problem is that a lot of people cry 'fraud' when they themselves have given Wonga (or whoever) their bank card details. This is not fraud, it is just that they haven't read the terms and conditions properly and seem happy to give personal finance details to anyone who asks. If you can show that someone has stolen your card and used it fraudulently the bank will help.
Good point well made. Lloyds would have been reluctant to take this on as fraud due to the volume of false claimants for payday loans. You can rest assured, though, that actual fraudulent payments to Wonga which transpire to have nothing to do with the cardholder are very, very, very rare. Your experience would, thankfully, be a drop in the ocean.0 -
Am I alone in thinking Lloyds TSB have acted incorrectly here?0
-
opinions4u wrote: »Am I alone in thinking Lloyds TSB have acted incorrectly here?
Incorrectly in what way? By placing a conference call with wonga to rectify the problem or by claiming that they no longer deal with fraudulent transactions to loan companies?0 -
-
opinions4u wrote: »The latter.
To me it just sounds like laziness on Lloyds behalf. Must have been getting on for home time0 -
iolanthe07 wrote: »Was it member of Wonga's staff who committed the fraud? If so, Wonga should take responsibility. If the card was stolen and the theft reported to the bank, then the bank should take responsibility. (They are allowed to deduct £50, but rarely do.)0
-
Good point well made. Lloyds would have been reluctant to take this on as fraud due to the volume of false claimants for payday loans. You can rest assured, though, that actual fraudulent payments to Wonga which transpire to have nothing to do with the cardholder are very, very, very rare. Your experience would, thankfully, be a drop in the ocean.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 348.3K Banking & Borrowing
- 252.1K Reduce Debt & Boost Income
- 452.4K Spending & Discounts
- 240.9K Work, Benefits & Business
- 617.2K Mortgages, Homes & Bills
- 175.7K Life & Family
- 254.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards