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Banks & Loan Companies

Recently my wife’s debit card was somehow fraudulently used to pay a loan company (Wonga) an amount of £356-00. The normal procedure was followed where we contacted Lloyds bank about the fraud. To our astonishment we were told that we would have to sort this fraudulent transaction with Wonga directly as Lloyds no longer dealt with loan companies in relationship to fraud. We were given various numbers for Wonga in order to phone. After spending all day trying to phone and getting NOWHERE we eventually went back to Lloyds and become rather persistent. This persistency paid off because eventually Lloyds placed a conference call with them, us and Wonga. In 5 minutes Wonga admitted that fraud had been committed with this transaction.


Since then I have asked where they have notified us in there “terms of agreement” with regard to this new practice. So far nothing has been forthcoming.

What worries me is that some people may not be as persistent as we have been and therefore the bank would actually get away with this sort of practice.


This thread is to anybody in the same situation and to advise them not to let the banks treat you like this. Be persistent and if you have to go into your local branch.:j
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Comments

  • iolanthe07
    iolanthe07 Posts: 5,493 Forumite
    The problem is that a lot of people cry 'fraud' when they themselves have given Wonga (or whoever) their bank card details. This is not fraud, it is just that they haven't read the terms and conditions properly and seem happy to give personal finance details to anyone who asks. If you can show that someone has stolen your card and used it fraudulently the bank will help.
    I used to think that good grammar is important, but now I know that good wine is importanter.
  • iolanthe07 wrote: »
    The problem is that a lot of people cry 'fraud' when they themselves have given Wonga (or whoever) their bank card details. This is not fraud, it is just that they haven't read the terms and conditions properly and seem happy to give personal finance details to anyone who asks. If you can show that someone has stolen your card and used it fraudulently the bank will help.
    This was fraud as it has been reported to the police with a crime reference number and fraud was confirmed by Wonga. The crime reference number was requested by Wonga in order for them prosecute the offender. Lloyds confirmed to me and a member of lloyds staff that they do not provide assistance when a loan company is involved.
  • iolanthe07
    iolanthe07 Posts: 5,493 Forumite
    Was it member of Wonga's staff who committed the fraud? If so, Wonga should take responsibility. If the card was stolen and the theft reported to the bank, then the bank should take responsibility. (They are allowed to deduct £50, but rarely do.)
    I used to think that good grammar is important, but now I know that good wine is importanter.
  • iolanthe07 wrote: »
    The problem is that a lot of people cry 'fraud' when they themselves have given Wonga (or whoever) their bank card details. This is not fraud, it is just that they haven't read the terms and conditions properly and seem happy to give personal finance details to anyone who asks. If you can show that someone has stolen your card and used it fraudulently the bank will help.

    Good point well made. Lloyds would have been reluctant to take this on as fraud due to the volume of false claimants for payday loans. You can rest assured, though, that actual fraudulent payments to Wonga which transpire to have nothing to do with the cardholder are very, very, very rare. Your experience would, thankfully, be a drop in the ocean.
  • opinions4u
    opinions4u Posts: 19,411 Forumite
    Am I alone in thinking Lloyds TSB have acted incorrectly here?
  • Macca83_2
    Macca83_2 Posts: 1,215 Forumite
    opinions4u wrote: »
    Am I alone in thinking Lloyds TSB have acted incorrectly here?

    Incorrectly in what way? By placing a conference call with wonga to rectify the problem or by claiming that they no longer deal with fraudulent transactions to loan companies?
  • opinions4u
    opinions4u Posts: 19,411 Forumite
    Macca83 wrote: »
    Incorrectly in what way? By placing a conference call with wonga to rectify the problem or by claiming that they no longer deal with fraudulent transactions to loan companies?
    The latter.
  • Macca83_2
    Macca83_2 Posts: 1,215 Forumite
    opinions4u wrote: »
    The latter.


    To me it just sounds like laziness on Lloyds behalf. Must have been getting on for home time
  • iolanthe07 wrote: »
    Was it member of Wonga's staff who committed the fraud? If so, Wonga should take responsibility. If the card was stolen and the theft reported to the bank, then the bank should take responsibility. (They are allowed to deduct £50, but rarely do.)
    We have no idea who the fraudster is. The fraudulent transaction was discovered on our account when doing normal account checking . The debit card was not stolen but appears to have been cloned and used on-line.
  • HTAFC112 wrote: »
    Good point well made. Lloyds would have been reluctant to take this on as fraud due to the volume of false claimants for payday loans. You can rest assured, though, that actual fraudulent payments to Wonga which transpire to have nothing to do with the cardholder are very, very, very rare. Your experience would, thankfully, be a drop in the ocean.
    We hope that it is a drop in the ocean but the entry was made to help anybody who may end up in a similiar situation to be persistent and not let the bankls ride rough shod over you when you are innocent.
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