Novice needs help with BB connection

jacquie

Hi hope someone can help me. Just installed broadband and can't get connected. The computer is upstairs and I have an extension in the room. I think its this and believe I need a RJ11 cable to replace the existing extention. If this is correct wheres best to purchase one. I already purchased a new extension cable as I thought the other must have got damaged but this doesn't work either. So want to get it right this time.

Thanks

Jackie

scheming_gypsy

you'll need an RJ11 cable to go from the modem to the extenstion, which should have been supplied with the modem but you'll also need a broadband micro filter on the extension.

gigif30

also make sure if its an extension you have put in your self you will have to put a filter in the box where the bt line comes into the house and plug your extension into this