EDF standard to Blue +Price Promise

savetilibleed

We have never changed tariff or supplier. We are on EDF standard (E7) and get paper bills every quarter and now looking to go to Blue +Price Promise. We have an online account ('MyAccount') which I use for information and supplying actual meter reads.

If we change to the new tariff, we (well my wife actually) don't want to receive bills by email notification. She's afraid if I die she won't know when the bills are coming and they won't get paid. She doesn't use the pc except to write letters. As far as I can tell from the T&Cs if you have an online account you will get bills by email. If you call them to set the tariff up and elect not to have paperless billing, then subsequently register or re-register for MyAccount, billing will become paperless.

I'm just not clear on our situation where we have MyAccount but want paper bills in the post. If we say paper bills, maybe as long as I don't use MyAccount it says paper. If I use it it will become paperless. Is that right? Any similar experience??

missile

You might like to pay by direct debit which will save you this concern and save you money.

jalexa

savetilibleed wrote: »

If we change to the new tariff, we (well my wife actually) don't want to receive bills by email notification.

Tariff Rule 6 refers.

http://my.edfenergy.com/pdfs/R317%20Rate%20card_TCs%2007_12%2003%2008%2012.pdf

I understand the full rule to say that you must initially register for MyAccount and paperless billing but that if you subsequently wish to revert to paper based billing you can do so by contacting Edf.

Read the rule for yourself and decide.

billyboy

Just come off live chat on EDF site as I had same tariff and have changed to Blue 2014. I was told there would be no exit penalties from present tariff which ends Sep.

savetilibleed

jalexa wrote: »

Tariff Rule 6 refers.

http://my.edfenergy.com/pdfs/R317%20Rate%20card_TCs%2007_12%2003%2008%2012.pdf

I understand the full rule to say that you must initially register for MyAccount and paperless billing but that if you subsequently wish to revert to paper based billing you can do so by contacting Edf.

Read the rule for yourself and decide.

Thank you, yes I I did read it. I just used Live Chat and it seems we can have (continue) paper billing. Seems the switch might initially set paperless, but it can be changed back by contacting them. Worth a bit of hassle for two winters of fixed prices!