Barclaycard application process...

puddle71

Hi all,

Just wanted to see if anyone else has had a similar situation as this, even if not with Barclaycard, and has any advice.

I've managed over the years to finally pay off all my debt and get my credit rating up nice and high - it was a long slog but the relief was incredible once done - so keep plugging away all those on that path!

I'm going on a long holiday later this year so thought, for an emergency, I would apply for a BC as they had a really good offer for their platinum card, and did this at the end of May this year.

As I had only been at my new address for a couple of months, I expected to be asked for address ID - which I duly was and sent off a Council Tax Bill and utility bill.

I received these back within 10 days with no covering letter, but then a day after also received an identical "please send your address ID" letter with the same reference no. Puzzled, I rang BC to see if there was any problem and was advised, no.

3 weeks passed and still no word so I rang BC to be advised that my application was in the hands of the fraud dept (apparently quite natural) and that I would need to speak to them, which I did. They asked me further ID questions, which I was happy to answer and at the end of the 40 minute call was advised my application had been successful and that my card would be issued within 3 weeks.

4 weeks later, still no card. So I called BC again, who advised I would need to resend my address ID but with no explanation why. I requested a manager callback, because at this point my faith in the answers Customer Services were giving me was starting to fade, which I was advised would happen within 24 hours and never did. So I called back the next day, advised of the situation again and was told I would receive a manager callback. This time I received the call.

The manager basically advised me that although my postal address with BC was correct, the address they had logged my application against was a confused mess off the first two lines of my address and hence my address ID was being rejected due to this reason. He gave me his name and assured he would put notes on the account and ammend the address and to now send in my ID again, and that would be the end of the matter.

I did this 10 days ago and today received a letter from BC along with my ID advising that my application had now been rejected due to "the documentation submitted did not meet fraud prevention requirements"

I called today to be advised that the manager who I spoke to had left no notes on the account, that addresses could not be changed in that way, and that although the advisor could not verbally advise me of the address they had logged against the application, it did not match the postal address they had for me and that this is why my application would have been rejected - but there was nothing further he could do.

I cannot believe that the manager did not note the account, or make the changes required, and that my only option now is to write to their customer relations team at head office to explain the situation and see what can be done.

Not only am I now 9 weeks down the line but am also going away in 2 weeks with no emergency card and a dirty great "fraudulant application" against my name for their incompetency!

Not impressed!!

Has anyone had any similar experience or any advice they can share with me?!

Many thanks...