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BT automatic renewed contract

Hello,
BT are currently charging us over £60pcm for home phone (which we hardly ever use) and broadband and I want to switch.
Problem is they automatically renewed our contract for 18 months last year.
We have paperless billing and they've been sending our bills to a dead email address for years now despite us asking them to change the email address countless times. It is hopeless trying to contact them to sort out, we've wasted many many hours trying to speak to someone and nothing being done. We've given up and they just keep taking our money!
Is there anything we can do about this do you think?
Thanks very much :)

Comments

  • Hello,
    BT are currently charging us over £60pcm for home phone (which we hardly ever use) and broadband and I want to switch.
    Problem is they automatically renewed our contract for 18 months last year.
    We have paperless billing and they've been sending our bills to a dead email address for years now despite us asking them to change the email address countless times. It is hopeless trying to contact them to sort out, we've wasted many many hours trying to speak to someone and nothing being done. We've given up and they just keep taking our money!
    Is there anything we can do about this do you think?
    Thanks very much :)

    Problem is: You allowed them to automatically renew your contract for 18 months by signing up for it in the first place, and then let them do it again after they wrote to you telling you that they were going to do it and you didn't tell them not to.
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
  • I see...and as for never receiving bills? They seem to be very good at doing what we didn't tell them not to but not doing what we've asked!
  • Hello,
    BT are currently charging us over £60pcm for home phone (which we hardly ever use) and broadband and I want to switch.
    Problem is they automatically renewed our contract for 18 months last year.
    We have paperless billing and they've been sending our bills to a dead email address for years now despite us asking them to change the email address countless times. It is hopeless trying to contact them to sort out, we've wasted many many hours trying to speak to someone and nothing being done. We've given up and they just keep taking our money!
    Is there anything we can do about this do you think?
    Thanks very much :)
    Well firstly BT do not send bills by email, the bills are viewable on your online account, they send you an email when the bill is ready to view.

    However £60 pcm seems much too high, if you post details of your bill then I am sure someone on here will advise how you can reduce it in true MSE style.
  • Thanks. We can't access our online account as we've forgotten our password and when we try to change it it sends a notice to the old email, which we can't access...
    ...and so the madness continues!
  • I see...and as for never receiving bills? They seem to be very good at doing what we didn't tell them not to but not doing what we've asked!

    I'm on paper-less billing with BT, and I NEVER receive a bill from them. I have to look it up on their website. It's always been like that.

    Every month, I receive an email from them telling me my bill is ready to view ON THEIR WEBSITE.

    What is so difficult in going onto their website once a month to see your bill? I don't need an email to remind me to do so. I know the bill is coming, as I am sure you do.
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
  • So let me get this straight.

    BT are doing what you asked them to do with regard to the 18 month contract, signing up for paper-less billing, and putting your bill on their website?

    And you can't access the website because YOU have forgotten your password?

    So all of this is BT's fault?
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
  • Buzby
    Buzby Posts: 8,275 Forumite
    As others have noted, BT are blameless, an your contributory negligence has led to you being in this situation.

    However, you need to get back into your account to normalise things, and you can easily register a new email contact address, but you do need your BT Reference number. Fortunately, this will be on your DD so you can use this to discover it, then re-set the address and establsh a new passport.

    Fiddly, but you need to get back in control again! The good news is that BT were stopped offering these auto renewal contracts, so that is one less worry - you just need to see it out.
  • Understood, thanks, wasn't looking for an argument just a way out.
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