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Am I entitled to a refund?

2»

Comments

  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Surely an item has to be fit for purpose though? Clearly if the zips were sewn on back to front/strangely then that is obviously not something the OP did/didn't do and was inherrent at the time of purchase (although the OP didn't have the opportunity to check at the time).

    df

    Yes - which would mean you are entitled to a 'remedy' after acceptance. Which could include repair or replacement.
  • patman99
    patman99 Posts: 8,532 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Photogenic
    If you can determine whether it is the annex at fault or the tent itself, you can then suggest a swap-out of the faulty part for a new part.
    That way, you get a fully-functional tent and the dealer doesn't end-up with another faulty tent to erect and fix.
    Never Knowingly Understood.

    Member #1 of £1,000 challenge - £13.74/ £1000 (that's 1.374%)

    3-6 month EF £0/£3600 (that's 0 days worth)

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