MSE News: Santander worst for bank service (again) but RBS close behind

roddycam

originalbob wrote: »

I bank with RBS and am keeping a careful eye on the situation as the branch network together with my account is due to switch over to Santander shortly.The moment I get a sniff of a problem, I'm off.....

This is news to me.

alanq

roddycam wrote: »

This is news to me.

http://www.rbs.com/customers/sale-of-selected-rbs-natwest-branches.html

white-clouds

When I have a problem with any organisation or utility, (this includes banks), I do an internet search - "ceo emails".
I found a very useful site that lists CEO's email addresses, which by writing wisely & politely I usually get replies and/or phone calls from staff in or near the relevant ceo's office.
Or to put it another way, it can help by-pass the usual customer service desk in some far off land where I can't understand what they're saying.
This has added £150+, to my bank balance in varying amounts of compensation!

m5rcc

And yet ironically, Santander win Euromoney's Best Global Bank and best UK bank (again)

innovate

All these surveys are to be taken with a pinch of salt.

I reckon we'd be best advised if we did our own research before deciding which bank(s) to go with, rather than jumping on some bandwaggon like a lemming. No survey is likely to address all the requirements an individual will have.

Obviously, looking at survey results can be part of the research, but to me, there's a hell of a lot more to choosing an account than just looking at one aspect of the overall package.

adamc260

Santander have actually been VERY good with me and my mum/dad whenever we've contacted them. Both our account transfers went very smoothly and it's been 100% stress free for the last 8 months So I disagree but.. I guess some people do have bad service.

ses6jwg

I'd just like to say that I experienced terrible service from the Co-op last year when I tried to switch to their £200 deal.