My bank is ignoring the letter I sent about the charges

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Horasio
Horasio Posts: 6,676 Forumite
First Anniversary Combo Breaker
in Reclaim bank & credit card charges
As above

I sent it two weeks ago and heard nothing.

I am tempted to close the account - then they might take notice:mad: :mad:
An average day in my life:hello: :eek::mad: :coffee::coffee::coffee::T :o :rotfl: :rotfl: :p :eek::mad: :beer:
I am no expert in property but have lived in many types of homes, in many locations and can only talk from experience.

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  • Bluebirds1975
    Bluebirds1975 Posts: 232 Forumite
    Options
    stick to your timeframe and move on to the next step.
  • Horasio
    Horasio Posts: 6,676 Forumite
    First Anniversary Combo Breaker
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    Bluebirds1975 wrote: »
    stick to your timeframe and move on to the next step.
    What is that - I'm not sure what happens next

    I thought I might get an acknowledgement - been with them for 20 years

    Will ring them and see what happens, and threaten to close the account.

    From what I have read, loyalty means nothing to them!
    An average day in my life:hello: :eek::mad: :coffee::coffee::coffee::T :o :rotfl: :rotfl: :p :eek::mad: :beer:
    I am no expert in property but have lived in many types of homes, in many locations and can only talk from experience.
  • Bluebirds1975
    Bluebirds1975 Posts: 232 Forumite
    Options
    once you have sent them your letter asking for your charges back and the time fram has elapsed move onto Step 4 which informs them of you next action to take them to court.

    See here

    http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1141050760,24632,
  • Taffyfella
    Taffyfella Posts: 176 Forumite
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    CCStar wrote: »
    What is that - I'm not sure what happens next

    I thought I might get an acknowledgement - been with them for 20 years

    Will ring them and see what happens, and threaten to close the account.

    From what I have read, loyalty means nothing to them!


    Hi CCStar,

    I get the impression loyalty counts for nothing too.

    I believe it's maybe the credit worthy customers or the big savers they acknowledge as priority.

    I may be wrong but bank charges affect ability to obtain an overdraft or an increased overdraft facility which is needed to cover these charges. It's a vicious circle. So we are then regarded as insignificant and temporarily of no value to the bank.

    On the other hand if you have savings of over £5000 they can't do enough for you.

    It's all about the sale??

    Taff ;)
    Need is something you have to have

    Want is something you would like to have
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