Very shockingly poor customer service !

swiper

Hi,

Can anyone recommend the next step ! Where do I go to complain when I've rang, emailed and wrote and still no understanding or common sense ?

:mad::mad::mad:

amf

Send a text?

flashg67

try ceo email.com (without the space)

mamaduke

Hi im in the same situation ,trying to get to someone who will take ownership & respond is a nightmare.
I have now involved my credit card company as I was getting nowhere with Verys so called customer excellence team!
If you have any luck please post so I can try.

samuela66

swiper wrote: »

Hi,

Can anyone recommend the next step ! Where do I go to complain when I've rang, emailed and wrote and still no understanding or common sense ?

:mad::mad::mad:

This company is the absolute pits in customer service, you have my sympathy!!! I am still waiting for an email or phone call about my complaint..............spoke to a team leader on the phone and she handed the call back to the advisor, useless!!!!

sjdennis22

You could try putting a complaint on Facebook. They don't tend to like negative comments and try and rectify things straight away, either that or delete them.
x

chunkychocky

samuela66 wrote: »

This company is the absolute pits in customer service, you have my sympathy!!! I am still waiting for an email or phone call about my complaint..............spoke to a team leader on the phone and she handed the call back to the advisor, useless!!!!

OMG! I was trying to work out how you knew which company the op was talking about. I thought they meant absolutely shocking customer service rather than Very: shocking customer service. Ha ha.

jenniewb

chunkychocky wrote: »

OMG! I was trying to work out how you knew which company the op was talking about. I thought they meant absolutely shocking customer service rather than Very: shocking customer service. Ha ha.

thanks! <insert embarassed face here> you've just solved 3 days of wondering for me as well!:rotfl:

amyloofoo

Very are without a doubt the worst company I've ever dealt with - and it's bizarre, because they're run by Shop Direct so should be the same customer service as Littlewoods (who've been nothing but helpful). In my experience the best thing to do is send a formal complaint by recorded delivery (really important to do it in the post), and include copies of all past correspondence with them.

likelyfran

chunkychocky wrote: »

OMG! I was trying to work out how you knew which company the op was talking about. I thought they meant absolutely shocking customer service rather than Very: shocking customer service. Ha ha.

Hmm, yes, punctuation is always helpful!

What's that example?

Let's eat Grandad.
vs
Let's eat, Grandad.

Very.co.uk_company_representative

Hi,

Apologies if you feel the service you've received has not been helpful. If you have any issues with Very.co.uk please email us at [EMAIL="Network&#64;VeryHQ.co.uk"]Network@VeryHQ.co.uk[/EMAIL] and we can look into any queries you may have.

Many Thanks

Chris

Very Network Team