Very shockingly poor customer service !

sarah1972

I too think Very have gone down massively in my opinion.

I have had an item on order for over a month now and every time I log into my account the delivery date has changed. I bought it on a buy now pay later of 6 months so I emailed them to ask why the dates keep changing and whether the bnpl could be extended as it wasnt my fault that I had waited a month so far and also why I havent been told everytime the date changes.

I got a reply saying that it was the suppliers who were providing very with delivery lead times and that they can change and the bnpl cant be changed and that they cant call the suppliers or give out there phone numbers so no one could call them to ask what the problem was (very helpful :cool:) With regards to the bnpl that couldnt be changed (also very helpful :cool:) and with regards to not keeping me informed, thats because I have opted out of text messages and emails which is really strange because I get lots of emails from Very and also text messages when I pay them so again not very helpful.

I have logged into my account today and guess what, the date has changed yet again ! (4th time now)

Oh well, I have cancelled my order now and given Debenhams my money and it wont be the last time, not that Very care anyway.

samuela66

Don't even get me started on the time about 3 years ago now, I bought some bedroom furniture, I am useless at putting stuff together so my flatmate at the time offered to do it for me, I was out at work so I said great!...........They had only sent the wrong chest of drawers which had been built :eek::eek: when I got home, they refused about 8 times over the phone to take them back, but finally they did and acted as though it was my fault they were in the wrong packaging..............