Virgin Media: changes to overseas rates

dktreesea

If you are an existing customer of Virgin Media and call overseas from your land line, beware. We recently upgraded our broadband. Being an existing customer, I didn't think anything else would change. But that upgrade moved us from being an existing customer (call rates to NZ and Australia 3.6p a minute) to being reclassified as a "new" customer. Imagine my shock when I got our bill, and found we were charged £40 for calls I was expecting to be no more than £8.

The rates that applied now ranged from 10p to a whopping 20p per minute (one was Australia, the other was NZ, I can't remember which way around.)

I contacted Virgin Media, pointing out we were an existing customer, and they said they would restore the old rates. But they also offered me a deal for the first 250 minutes a month, anywhere in the world, to be charged at £2. It should have been £5, but I had threatened to move my business elsewhere so got put through to their customer retention team who can offer far better deals than the rest of their customer support people.

Ypaymore

I noticed the other day that VM had different rates for different sets of customers . Even more reason to use someone like 18185 via their 0808 FreePhone Number for cheaper ngn,01/02/03, mobile,and intl calls.

See: http://www.18185.co.uk/mobilerates.php