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Ebay - Seller gone AWOL! - bit long sorry
rlc22
Posts: 385 Forumite
Hi,
I bought an item off ebay 2 weeks ago tomorrow and it was delivered very promptly 2 days later. Unfortunately it was the wrong item so I contacted the seller who said he'd mixed his items up and had sent my item to another buyer.
He was very quick to respond and as agreed I sent the item back to him. He then emailed again to say that the other buyer hadn't replied to his emails so he couldn't get my item back to me.
I was quite patient and asked him to keep me updated. As I still hadn't heard anything by the end of last week I emailed him back and asked for a refund. I still haven't heard anything back from him now and I've sent him a message today asking for my money back and for him to confirm this by this Friday.
Do you think I have been reasonable? If i don't hear back from him what should be my next step?
I paid £19.00 for the item, £6.00 P&P and then £5.00 to send the item back (I have an email from him confirming that he will reimburse this cost).
Thanks for taking the time to read this and helping me!
Rach
I bought an item off ebay 2 weeks ago tomorrow and it was delivered very promptly 2 days later. Unfortunately it was the wrong item so I contacted the seller who said he'd mixed his items up and had sent my item to another buyer.
He was very quick to respond and as agreed I sent the item back to him. He then emailed again to say that the other buyer hadn't replied to his emails so he couldn't get my item back to me.
I was quite patient and asked him to keep me updated. As I still hadn't heard anything by the end of last week I emailed him back and asked for a refund. I still haven't heard anything back from him now and I've sent him a message today asking for my money back and for him to confirm this by this Friday.
Do you think I have been reasonable? If i don't hear back from him what should be my next step?
I paid £19.00 for the item, £6.00 P&P and then £5.00 to send the item back (I have an email from him confirming that he will reimburse this cost).
Thanks for taking the time to read this and helping me!
Rach
0
Comments
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Did you pay with PayPal?
I would request the sellers contact details and give him a call.-->♥<-- Sugar Coated Owl -->♥<--
If you believe, you will survive - Katie Piper
Woohoo! I'm normal! Gotta go tell the cat.0 -
I did use Paypal.
I never knew that you could get the details through Paypal - I'll give it a go. Thanks
0 -
First of all request the sellers contact details from eBay. If that proves unsuccessful then start a PayPal dispute.-->♥<-- Sugar Coated Owl -->♥<--
If you believe, you will survive - Katie Piper
Woohoo! I'm normal! Gotta go tell the cat.0
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