Orange 'Free' Broadband

diamonds

Broadband Plus Up to 8 Meg speed, 2 GB download guidance, including off peak 01/02 calls with Wireless & Talk (Livebox), £17.99 a month.

Broadband Max was the same as above but 24/7 01/02 calls & unlimited data it became Broadband Unlimited with extra Orange/100 country landline calls allowance on SECOND LINE (Wireless & Talk renamed) & was (£24.99) £5 or FREE Broadband Plus discounted by your mobile contract that you are all fighting Orange on.

Orange branded old Wannadoo packages onwards had more renames than Unique/UMA/Signalboost, talk about confusing your customers !

Orange branded BB from memory:

2006 Broadband Unlimited or FREE

2007/8? Simply Broadband

2009 HOME Starter, Select, Max, Ultra

There were basic varients of broadband for UNIQUE/UMA handset customers that were Unique (Converged) & Home Discovery (Converged) branded, Unique had a Livebox on Broadband Plus I believe & Home Discovery a basic wireless router with upto 8MB Unlimited at £8 a month.

There were SO many renamed/reshaped BB packages I forget them all, OBB has always been a farce on every level and nothing of late has changed !

Eva49

That makes sense diamonds prior to renewing in March 2012, I had a blackberry UMA enabled handset and the mobile signal was pretty useless at home without having the UMA enabled!......
I do know at some point the BBand was upgraded......I was formerly Wanadoo since 2005

Woodlandman

Sounds like some progress is being made but im not holding my breath...

Im still looking into alternative providers for my broadband. Mainly looking at broadband only deals as i want to stay with BT for my line rental because i get a discounted standing charge.

O2 have a nice deal for unlimited broadband for just £6.25 a month for a 12 month deal. The only catch is that you have to be an existing customer to qualify.
My daughter has a mobile contract under my name with O2 so i would qualify.

Even if Orange do change their mind and allow me to continue with the free BB to the end of my current contract i will still jump ship because of the way that orange think they can treat their customers.

To be honest orange broadband isn't that good, the email system is crap & their customer service system is annoying.

So whatever the outcome of this latest dispute....goodbye orange.

nli10

I've used online game streaming service OnLive (prob 1GB per hour?) over my Orange BB and watched lots of iPlayer with no complaints from them.

The speed hasn't upgraded much recently and the lack of super-fast options on the Orange site compared to PlusNet & BT makes me think I'll bundle the phone & BB to one of them.

Fortunately I always turned down the contract lock special offers from BT as they seemed to be a bad idea.

Has anyone gone all in on Orange and actually switched phone provider here yet? Yet to find the time to speak to them...

bod1467

montage wrote: »

where Orange have OFFICIAL approved reps via the website owner

Has anyone seen the Orange rep post in this thread? I can't remember them doing so. Surely the publicity that this thread is getting (it's #5 in the list when I do a Google UK search for Orange Free Broadband) should prompt them to defend their company?

montage

Been on the phone for hours today in relation to this... and i must say ever since they 'merged' with T-Mobile they have become less than pleasant to deal with and i think the reply "we aren't doing anything illegal" should not come out of a representatives mouth from a company worth discussing.

Illegal it may not be but it seems pretty damn well immoral to me!

Saying we are here to make a profit is not an excuse for behaviour like this. I feel we shall all learn our lessons from now on as T&C's are now clearly king. I remember a time when customer service and good business practice came well above any T&C's.

montage

On a slightly different note if my broadband and mobile contract is separate and not linked why does it show "Free Orange broadband" on my Mobile Phone bill. Surely if they are not linked like they are trying to convince me it would be separate.

bod1467

I see this thread has been trimmed somewhat.

montage

Yes seems to be on going as i read a post, go back and its gone!

you_llneverwalkalone

[FONT=&quot]My Ofcom reply that i thought i,d pass on to everyone. Next step contact Orange again.
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[FONT=&quot]Ofcom reference: xxxxxxxxx[/FONT]

[FONT=&quot]10 September 2012[/FONT][FONT=&quot][/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Dear Mr xxxxxxx
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[FONT=&quot] [/FONT]
[FONT=&quot]Thank you for completing a web form of 8 September 2012 containing a complaint you sent to Orange about their decision to withdraw free broadband on your mobile phone contract.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]While all providers will reserve the right to vary their contracts, Ofcom regulations are in place for protecting consumers. If consumers are being notified of a change which is likely to cause them material detriment, the provider must, under Ofcom regulations, give them one month's notice of the change and inform them that they are entitled to terminate their contract without penalty if the change is not acceptable to them. As regards whether material detriment occurs, this depends on the particular nature and circumstances of the variation at issue. It would be for a consumer to pursue with their provider if a change will cause a significant increase in their bills (and thus a material detriment) and can leave their contract without penalty.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Although Ofcom cannot become involved in individual complaints, I can confirm that we have made a formal record of your concerns. In addition, I would like to supply you with advice on how to take your complaint forward. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]If you remain unhappy with Orange’s reply, you should ask them to take your complaint to a higher level within the company. Advise Orange it should be dealt with in line with the procedure in their customer complaints code: http://www1.orange.co.uk/documents/about/Orange-complaints-code-20110118.pdf. While the final stage in Orange's complaints procedure is submitting a dispute to an Alternative Dispute Resolution (ADR) scheme, please note they are unable to consider complaints about the fairness of price changes generally. However, where a customer has concerns that Orange has not followed the procedure to introduce such a change, the ADR scheme may be able to consider this on a case by case basis.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Orange is a member of the Communications and Internet Services Adjudication Scheme (CISAS) for the purpose of ADR. CISAS is a free and independent service for residential and small business customers, and can consider a complaint once it has reached 'deadlock' or has been ongoing for over 8 weeks. Additionally, Orange must abide by their decision but you can reject this and seek legal advice if you remain unhappy. CISAS can be contacted at:[/FONT]
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[FONT=&quot]CISAS [/FONT]
[FONT=&quot]International Dispute Resolution Centre [/FONT]
[FONT=&quot]70 Fleet Street [/FONT]
[FONT=&quot]London [/FONT]
[FONT=&quot]EC4Y 1EU[/FONT]