Orange 'Free' Broadband

carolwat

I got my email from the exec office confirming my free broadband will continue until the end of my mobile contract.

Nashwan_3012

Have just spent over 40 minutes on the phone to Orange and guess what. Having been given two cut off dates by letter for my FREE broadband one in October and then one in November.I have now been told it will not go off until January 2013!!. I am currently out of contract with Orange on my mobile so am being charged my package on a monthly rolling deal. Have now been offered their standard line rental unlimited download broadband up to 20mg speed, anytime call package for £25.50p per month.( Available on the net anyway) This compares well with most other providers. So perhaps some sort of sense is slowly descending on Orange.The question is will I keep my FREE broadband for life as promised or will I just become another p****d off anti Orange customer.

Eva49

MSE_Helen wrote: »

"The mobile giant is switching off the deal for thousands, many of whom claim the service was 'free for life' ..."

Read the full story:

Orange faces customer revolt over free broadband axe

Thank you Helen and Martin

This paragraph/statement from Orange is a red herring;

Orange isn't creating a charge for broadband itself. Users will have to sign up and pay for Orange's line rental, which costs about £14 a month, to still get 'free broadband'.

Please refer to the following link:

http://www.uswitch.com/broadband/buy/orange/?bb=1&_cid=66341615

BB costs for Orange customers = £5.00 per month
Line rental = £13.50 and includes evening and weekend calls
Total = £18.50


The £14 per month deal being offered to customers loosing free BB does not include evening and weekend calls!

To have calls included would cost the same as above - £18.50 -

Same as the offer to Joe Bloggs but without the £40 M&S voucher!!

The_Future_is_Bright

There must be some really good whizz-kids/computer experts out there who could create a fabulous:

:j:jYouTube Video:j:j

For those who have recorded conversations with those less than honest, Customer Services Representatives at ORANGE, this is the time to put them to good use. Who knows they could go Viral !!!!!;););)

RECORD ALL CALLS, THIS WILL ADD TO THE FIGHT WITH ORANGE/OFCOM

bradybunch1

I too had this letter I spent over an hour on the phone to Orange where they cut me off twice so I had to ring them back costing a fortune per minute. I explained that they were cancelling my contract not me and they also offered me the line rental deal. Well I know that I have copper wire telephone lines so I can never get a large amount of internet access. So I told them I wouldnt be going with that option and as they were cancelling the deal I would take the opportunity to shop around. I did and I went fibre optic.

Anyway a week later I got a letter from Orange telling me that they were charging me £30 cancellation fee because I didnt ask for a code for my new supplier. My supplier never asked for the code and at no time was I made aware that I would need this code or be charged by Orange.

Again I got on the phone and explained that THEY CANCELLED my arrangement of free broadband for life which gave me the option to go where I wanted to go, I go no where I even asked for them to ring me they did.

The following day I explained to another person that I was not going to pay for this code they cancelled the deal not me. I also explained that I would see them on Watchdog before I paid them any fees for cancellation when they had firstly changed the conditions of the free broad band and that I had always kept up my end of the bargain and now they wanted to charge me. They finally after alot of ranting and raving agreed to waive the charge. I also complained as I am still getting emails from orange telling me how wonder their broad band is.

I am absolutely fed up with these big companies walking all over their customers who have been loyal to them for over 10 years.

diamonds

leedsmodus wrote: »

http://www.dailystar.co.uk/news/view/106746

As one can see they are a law to them selves

Third party, would that be the outsourced "online" team Orange employ ?, customers, Orange or them have access to "my account" only to change this.

SuperAllyB

I e-mailed OfCom last week and got a reply with a reference number. Forwarded the reply to Exec Office and got a call today that my details have been passed to the special team.

So fingers crossed. I don't like phoning call centres as I struggle to stay polite when they refuse to listen to reasoning and just read off scripts!

nickbirkin

Got them to extend to the end of the contract now waiting for them to offer proper time and aggravation compensation.
Sent this yesterday, to their out source team CityTechnologies

Further to your email below, dated 25th October 2012, I would like to thank you for finally sending me the email that was promised to me on the 19th October 2012.
I accept Orange’s offer made on their behalf by City Park Technologies, to honour their side of the contract to maintain free broadband to the end of my mobile phone contract.
Your email makes no mention of the £20.00 to be credited to my mobile contract that was offered in compensation for the aggravation caused by this erroneous business decision made by Orange.
1. Please rectify this and confirm it to me.
2.Please also confirm that City Park Technologies are allowed to make these offers on Orange’s behalf.
3.Please also confirm to me the reason why, after weeks and weeks of calls to Orange that they have made an about face on an issue, I was confirmed on numerous occasions that they would not back down on this issue.
I will accept the £20.00, but do not accept it as full and final settlement, as I am actually quite insulted by this derisory offer.
I have spent, as mentioned weeks and numerous phone calls trying to get this issue sorted out, only to be bounced around department after department, promised time and time again to be responded to, only to have to pick up the phone again and again to try and get Orange customer services to keep their promises.
The responses have been uncaring, lackadaisical and shambolic.
After 12 years as an Orange customer, Orange’s treatment of loyal customers has been disgusting.
I believe that as an out sourced team that you only have a set limit with which to compensate disgruntled clients.
£20.00 is simply not adequate compensation for the months taken and hours of my time wasted, spent trying to get to a resolution.
Please let me know the email and contact numbers of someone in Orange that you report to, who has the power to get this issue resolved at an adequate level.
I hope it does not take seven days and five phone calls to get a response to this email.

We'll see what this brings.
For others getting very slow service from the out sourced "Special" team the following may help with communication.
City Park Technologies
55 Renfrew Street
Glasgow
G2 3BD
T: 0141 551 1111 Switchboard best rung in offcie hours.
F: 0141 551 1100
E: bruce.morrison2@cptc.co.uk

RobbedRobbins

Despite getting a resolution from the BB team to keep my free BB until end of my mobile contract and also keep my landline with BT they were unable to confirm that in writing (no email access...on a BB team???) but I had been put on "a list". I followed this up with a phone call to my case manager on exec team who was on training unfortunately.The bloke I spoke to was ubelievably argumentative and denied all knowledge of any "list" so God knows where this leaves me.
I am not overly impressed with MSE news article as it doesn't state anything we don't already know and Ofcom still have their head in the sand. I can only hope for better from the DM tomorrow. I don't think this issue is getting resolved for many. Some are getting emails and others like myself, just silence. I will try again tomorrow and let you know if I get anything in writing on the verbal resolution. God, its depressing!

mrmss wrote: »

Hi RobbedRobbins,
I dont recall specifically asking again that I would keep my current landline provider, but my point to her was that I didnt see why I should have to take the Orange landline.
I havent got my email so I called again today - they had the wrong email noted so hopefully the email will come soon :-/

acidcat

Sorry to bother you all, but I can't find the email address to contact ofcom about this, or the web form if that's what you use.

I found the CISAS one - is that what everyone means?