Orange 'Free' Broadband

Eva49

fitz2012 wrote: »

Eva - your wish to have your agreement in writing, does not make it invalid.

Did you say you only agree to full and final settlement of your claim, on condition, the agreement is received in writing from Orange ?

What is a legal action to seek written confirmation ?

I believe during the conversation I was told it would be in writing, that being said, so much was said and I was asked if I would drop legal proceedings, to which I agreed.

I did receive a generic letter stating if I left before my contract was completed I would be liable for the full contract.
Because of this I am very keen to get the agreement documented, to ensure that nothing comes back to bite me sometime in the future.

IE: An outstanding huge payment owed to Orange! and my credit file wrecked

So, my legal action, would see me employing a solicitor to force this documented resolution and obviously a claim for his costs.

MrRightSA

Some people mentioning the differences in compensation.

The highlander team/08002944747/outsourced Glasgow call centre can ONLY offer up to £28 in compensation. It doesn't matter how many tantrums people throw, it's not something they can change (only saying this because of a few people today were going nuts because they thought we were holding back when saying £28). The £100 is from some other department (possibly the exec office?).

A certain post that happened earlier today I am almost certain was a call taken very near me as the exact scenario happened the way the MSE member described so gratz!

Eva49

nobby1963 wrote: »

The exec office can email you.
I suspect the `special` team cannot as the email domain name would show that they are not Orange but the `third party` company ( sorry cannot remember the company name but it has been mentioned here somewhere ).

Nobby.

I suspect you are correct! Odd that one person got a text from them though????????

mrmss = Received a text and called 0800 2944747 today.

Pisces11

My broadband is still going!!!! I am sure I should be cut off by now

diamonds

nobby1963 wrote: »

Hi diamonds,

Do you ever sleep ?:)

Yes I can confirm that Angela J. is the manager of the exec office - it was she who I ended up dealing with to `resolve` my in-contract price hike issues with earlier this year. She did not seem keen to get involved in this issue though ! stopped responding to my emails very early on !

Nobby.

I'm on meds that cause imsomnia for a few days (as a side effect) I have not slept since lunch yesterday !

Angela is a bra lass, I'd gather she was instructed too Nobby, not that that comes as a surprise to any of us lol !!

Eva49

fitz2012 wrote: »

I understand your concerns. You should speak to the Executive Office to seek confirmation of your agreement and when it will be sent to you in writing. However, it may not come!
You could write your own letter to the named person, confirming your position. That is having reached agreement to leave penalty free, you are not liable for anything further from Orange.

Sent x 3 requests now! 2 x to exec 1 x to named person x 3 phone calls!

I did not however say full and final settlement - not that I want anything further other than confirmation in writing.

Not long now to 5th November which is the due billing date.
Maybe something will be forthcoming then when the account is balanced as we pay in advance.

The_Future_is_Bright

Originally Posted by The Future is Bright
Having now drawn conclusions from all these posts and my own experience. I too along with many, agreed to accept free BB until the end of my contract along with compensation etc. This was agreed over a week ago, still no email etc. Orange will NOT be able to send emails as this is by admission acknowledging the fact the contract was indeed Mis-sold.

ORANGE ARE FULLY AWARE IT WAS MIS-SOLD

How can they fix it? Pretty difficult now that OFCOM, CAB and many other organisations are fully aware of the fact as well. Legal Action seems to be the only route they understand currently.:mad::mad::mad::mad::mad::mad::mad:

Mr RightSA: A certain post that happened earlier today I am almost certain was a call taken very near me as the exact scenario happened the way the MSE member described so gratz!

i PERSONALLY DO NOT BELIEVE THIS AS i WAS A CUSTOMER SERVICE MANAGER AND THIS WOULD NEVER HAPPEN. IT SURPRISES ME MORE YOU ARE ASKING FORUMITES NOT TO CONTACT OFCOM- DOES NOT MAKE SENSE!!!!

OrangeCustomer2004

Sent: 27 October 2012 15:32
To: 'executive.office@everythingeverywhere.com'
Subject: Orange miss-selling mobile contracts with FREE broadband
Importance: High


Ofcom complaint ref: ?
executive office complaint ref: ?

Hi

Could you update us on our complaint ref ? details of which are below?


Regards

_____________________________________________
From: System Administrator
Sent: 24 September 2012 23:31
Cc: 'customer.service@orange.co.uk'
Subject: Undeliverable: Mobile & broadband contract - complaint


Your message did not reach some or all of the intended recipients.

Subject: Mobile & broadband contract - complaint

Sent: 24/09/2012 23:31

The following recipient(s) cannot be reached:

[EMAIL="customer.services@orange.co.uk"]customer.services@orange.co.uk[/EMAIL] on 24/09/2012 23:31

Server error: '550 5.1.1 Adresse d au moins un destinataire invalide. Invalid recipient. OUK_416 [416]'

'customer.service@orange.co.uk' on 24/09/2012 23:31

Server error: '550 5.1.1 Adresse d au moins un destinataire invalide. Invalidrecipient. OUK_416 [416]'

__________________________________________
Sent: 24 September 2012 23:31
To: [EMAIL="customer.services@orange.co.uk"]customer.services@orange.co.uk[/EMAIL]
Cc: 'customer.service@orange.co.uk'
Subject: Mobile & broadband contract - complaint
Importance: High

Hi

My partner and I have each received a letter from Orange informing us that the free broadband component of both our 2 year mobile contracts is coming to an end on 28th October 2012. However, we could retain thefree broadband component if and only when we switch our land lines to Orange!

Has Orange considered the scenario where the landline is not registered in the name of the mobile owner and can’t be switched over to Orange due to lack of permission? What option your customers would have then?

As long term customers of Orange (since 2004) we are both rather disappointed and not happy with this decision. The free broadband component was a deciding factor in our decision to renew both our mobile contracts with Orange otherwise we would have opted for cheaper monthly plans or moved to another mobile provider.

As far as we are concerned Orange should honour providing all the components of the mobile contract for the duration of the 2 year term. A professional and sensible approach would have been to introduce changes at the end of the contract rather mid-way!

Therefore, we hope you’ll review your decision in both of our cases and delay terminating our free broadband component till the end of our contracts. Otherwise it is a case of Orange miss-selling us mobile contracts with FREE broadband.

We have both contacted Orange over the phone and the staff we spoke to just relayed the company decision and trying to justify it one way or another and referring to T&Cs we are supposed to have signed at the time of renewal.

We have requested Orange over the phone to post us a copy of the terms and conditions that we have signed on paper where it gives Orange the power to cancel a main component of the mobile contract while requiring us to continue the same level of monthly payment?

We look forward to your reply. Please note a copy of this complaint will be forwarded to Ofcom.

Regards

The_Future_is_Bright

In the absence of any announcement I think the following still

applies!


Originally Posted by Eva49
For anyone new here viewing this forum; much information has been ‘lost’ within the length of the thread I thought it prudent to collate a post outlining procedure for addressing this issue; Miss-sold mobile contracts

1) Phone Ofcom Tel: 0300 123 3333 or 020 7981 3040 http://www.ofcom.org.uk/contact-us ; outline your case and ask for a case number.

2) Phone Orange Executive Office: 0800 0790 134
Quoting Ofcom case no. and note the name of the person you speak to. Under Ofcom rules they have 48 hours to respond.

3) Put your complaint in writing following http://www1.orange.co.uk/documents/a...e-20120322.pdf

FAO name of the person you spoke to…..They have a 8 week window in which to resolve before it can be advanced to CISAS……..note: this case cannot be advanced to arbitration (CISAS) as it is deemed a ‘business decision’.
Then email to [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL]

4) Report the case to Citizens Advice Bureaux (CAB) 08454 04 05 06 and ask for it to be reported to trading standards
http://www.adviceguide.org.uk/englan...d_internet.htm

5) The next step would be to take your claim to the small claims court.
Issue a Notice of Pre-Court Action (suggest 10-14days notice) and email FAO (Name of Contact) [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL] back that up with a hard copy and send by recorded delivery to Head Office:

Company Reg No: 2178917

Company Secretary
Orange Personal Communications Ltd.,
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW

OR

Company Reg No 02382161

Company Secretary
EVERYTHING EVERYWHERE LIMITED
HATFIELD BUSINESS PARK
HATFIELD
HERTFORDSHIRE
AL10 9BW

6) Link to register online application

https://www.moneyclaim.gov.uk/web/mcol/welcome

Finally, contact BBC Watchdog and any media available.

Good Luck to all Apologies for the length!

[FONT=&quot]Orange retained their Mobile Contract Customers by offering ‘Free BB for Life’ as an inducement to renew their Mobile Contract for a minimum term, and most of us relied upon that representation that Orange would not remove this incentive, certainly, it was not foreseeable at the time of renewal this would be to our detriment some time into a new contract.
Customers are now under duress to accept the current offer which is a substantial variation in terms, and has to be acceptable…
[/FONT]
[FONT=&quot]Bumpity bumpity bump..... FOLLOW THESE CONDITIONS
[/FONT]

Eva49

Nobby ( sorry cannot remember the company name but it has been mentioned here somewhere ).

montage wrote: »

Welcome to Oranges Broadband department and the supervisors that "work" there................

http://www.cityparktechnologies.com/what-we-do/