Orange 'Free' Broadband

road_hog_2

just had a call from orange.?

because I am a loyal customer , I am entitled to some rewards , ...

asked me who I have my HOME BROADBAND WITH.....


!!!!!!.


I replied my H/bb is with Orange...., said thanks and that he would update my file....?


!!!!!! is going ON.

Eva49

road_hog wrote: »

just had a call from orange.?

because I am a loyal customer , I am entitled to some rewards , ...

asked me who I have my HOME BROADBAND WITH.....


!!!!!!.


I replied my H/bb is with Orange...., said thanks and that he would update my file....?


!!!!!! is going ON.

Hahahahaha a 'special offer' just for you ......line rental £14 + FREE BB :rotfl:

The right hand hasn't a clue what the left is doing that's for sure!!!!!!!!

moon777

nickbirkin wrote: »

Can anyone who got this reply please forward me a copy as I have a journalist from a heavy weight media organisation working on this on this and he would love to see all these "individual complaint(S)" being ignored by Ofcom.
If we can generate close on 20 statements in the space of three days how many could Ofcom generate if they bothered to investigate.

Done, sent you the last 3 I've had

Pass me one of those home-brews:beer:

moon777

Eva49 wrote: »

Hahahahaha a 'special offer' just for you ......line rental £14 + FREE BB :rotfl:

The right hand hasn't a clue what the left is doing that's for sure!!!!!!!!

I've wrote to the chief exec and told him that, I've suggested he gets Eva49 in to sort out the internal departments:D

canmore_boy

Just had my reply from OFCOM with my reference No. It is identical to others posted earlier but has an additional sentence:-

"Finally, we understand that if customers do not want to sign up to Orange’s fixed-line service then they will be allowed to switch to a new broadband provider, without penalty."

Would you believe it! :mad:

rubyriley

My reply from Ofcom..................

Our reference: 1-219144801

10 October 2012

Dear ME

Thank you for your email of 5 October 2012 in which you highlight concerns about Orange’s decision to alter the terms of its free broadband offer.

As you are aware from the information shown on the forum you’ve visited, Orange has advised us that the free broadband deal was only sold and marketed as part of the initial sign up process, and should not have been pushed as part of discussions around the renewal of mobile contracts. However, we have been interested to hear from consumers (like yourself) who have advised us that this was not the case, and we will raise this as part of our ongoing discussions with Orange.

In the meantime, as you feel you were mis-sold your mobile contract, you should follow Orange’s complaints procedure found on their website at: website help.orange.co.uk/orangeuk/support/personal/contacting_us. Hopefully you will be able to resolve your dispute by following this process, but if you exhaust this procedure and remain unhappy, or if your complaint has been ongoing for over 8 weeks, you may wish to discuss your concerns with Orange’s Alternative Dispute Resolution scheme, CISAS.

Whilst CISAS cannot prevent Orange from changing the terms of its broadband deal, they should be able to consider a complaint about your mobile contract being mis-sold. They are free and independent for residential and small business consumers, and service providers must abide by their decision. However, if you remain unhappy with the decision that is made, you are free to consider legal action. For information, CISAS can be contacted at:

CISAS
International Dispute Resolution Centre
70 Fleet Street
London
EC4Y 1EU

Phone: 020 7520 3827
Email: info@cisas.org.uk

Paully232000

rubyriley wrote: »

My reply from Ofcom..................

Our reference: 1-219144801

10 October 2012

Dear ME

Thank you for your email of 5 October 2012 in which you highlight concerns about Orange’s decision to alter the terms of its free broadband offer.

As you are aware from the information shown on the forum you’ve visited, Orange has advised us that the free broadband deal was only sold and marketed as part of the initial sign up process, and should not have been pushed as part of discussions around the renewal of mobile contracts. However, we have been interested to hear from consumers (like yourself) who have advised us that this was not the case, and we will raise this as part of our ongoing discussions with Orange.

In the meantime, as you feel you were mis-sold your mobile contract, you should follow Orange’s complaints procedure found on their website at: website help.orange.co.uk/orangeuk/support/personal/contacting_us. Hopefully you will be able to resolve your dispute by following this process, but if you exhaust this procedure and remain unhappy, or if your complaint has been ongoing for over 8 weeks, you may wish to discuss your concerns with Orange’s Alternative Dispute Resolution scheme, CISAS.

Whilst CISAS cannot prevent Orange from changing the terms of its broadband deal, they should be able to consider a complaint about your mobile contract being mis-sold. They are free and independent for residential and small business consumers, and service providers must abide by their decision. However, if you remain unhappy with the decision that is made, you are free to consider legal action. For information, CISAS can be contacted at:

CISAS
International Dispute Resolution Centre
70 Fleet Street
London
EC4Y 1EU

Phone: 020 7520 3827
Email: info@cisas.org.uk

That is, give or take a sentence or two the exact email I got from Ofcom, detailed a page or so back on this forum.

Eva49

SECRET SQUIRREL is on watchdog lol

nickbirkin

canmore_boy wrote: »

Just had my reply from OFCOM with my reference No. It is identical to others posted earlier but has an additional sentence:-

"Finally, we understand that if customers do not want to sign up to Orange’s fixed-line service then they will be allowed to switch to a new broadband provider, without penalty."

Would you believe it! :mad:

INCREDIBLE.

We shall overcome, we shall overcome,
We shall overcome someday;
Oh, deep in my heart, I do believe,
We shall overcome someday.

:beer:

Paully232000

moon777 wrote: »

Hit reply to that email - and point out that CISAS says it cant deal with this as it's a 'business decision' - ask them how to progress in that case and ask them how they were not aware of that. Ofcom need calling to account - they are there to regulate the industry. They sent me that reply weeks ago.

Thanks for this piece of information, I have now replied stating this and asking what ofcom are going to do about it with the following email:

"Dear Ms Sutton,

Thank you for your reply.

From your email: "They have advised that the free broadband deal was only sold and marketed as part of the initial sign up process, and should not have been pushed as part of discussions around the renewal of mobile contracts. However, it’s unclear whether this has been the case, and we continue to discuss this with Orange".

I am sorry to disagree with you but from my experience, and that of others on forums such as moneysavingexpert.com it is far from 'unclear' whether this has been the case on numerous occasions, with many customers over the years.

Also with regards to CISAS, as I am sure you are aware, CISAS says it cannot deal with this as it's a 'business decision'. How can I now progress with this complaint if I am not happy with the 'deal' that Orange have offered, and what is Ofcom going to do about the multitude of complaints that I am sure you have received on this subject.

I look forward to your reply.

Kind regards"