Orange 'Free' Broadband

montage

I think its probably to do with the fact if they look as if they are more profitable it puts them in a stronger position. After all what use if a portfolio of no profit making broadband connections, when it one swoop you can make it into a pretty little earner. I think it all honesty without the landlines they run at a loss... with them the worse case scenario is they break even. So its a win win situation. And im pretty sure as soon as your 12 month broadband contract is out it wont be a charge of £14 anymore.

nobby1963

Hi all,

Anyone else having problems sending emails to ;

[EMAIL="executive.office@orange.co.uk"]executive.office@orange.co.uk[/EMAIL] ?

Can`t seem to get them to leave my outbox ?

Cheers.....Nobby.

Eva49

nobby1963 wrote: »

Hi all,

Anyone else having problems sending emails to ;

[EMAIL="executive.office@orange.co.uk"]executive.office@orange.co.uk[/EMAIL] ?

Can`t seem to get them to leave my outbox ?

Cheers.....Nobby.

I have always used [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL] which does work;)

I was given that address at the outset, but it didn't work!

nobby1963

Hi Eva,

Thanks for that.
I have had an email from them this morning but it still says on the email `please respond to [EMAIL="....@orange.co.uk"]....@orange.co.uk[/EMAIL]`

I guess they are trying anything to reduce email traffic into the exec office !

Cheers ....Nobby.

Eva49

I too had an email from @orange.co.uk (at the outset of all this business) and was indeed given that address by exec office, but as you know it doesn't work......very odd

moon777

Eva49 wrote: »

I too had an email from @orange.co.uk and was indeed given that address by exec office, but as you know it doesn't work......very odd

Very odd as my emails to exec (last one Friday) all worked to [EMAIL="executive.office@orange.co.uk"]executive.office@orange.co.uk[/EMAIL] - on Wednesday I cc'd in CS on [EMAIL="customer-service@uk.orange.com"]customer-service@uk.orange.com[/EMAIL] and it failed - but they said that was a system issue that day - (perhaps they are having issues today with the address you tried.) Since then it's worked. But I'm not using Orange as an ISP anymore, also i have some accounts in my outlook they are set to send on port 26 instead of the default port 25 (smtp outgoing - advanced settings) owing to Orange blocking that port - or having issues with that port earlier in the year. [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL] also works for me.

moon777

Eva49 wrote: »

We have all been fighting this decision on the basis of miss-sold contracts, CAB, CISAS and Trading Standards all agree, after being in discussion with them personally,that this is the case.

[FONT=&quot]"If this is the case, you can cancel your contract without charges and may be able to take legal action for compensation[/FONT]"
http://www.adviceguide.org.uk/nirela...d_internet.htm


Could it be possible some sort of directive has now been sent out from one of the above?..........or Ofcom even? I think we need to keep an open mind that at this stage anything is possible

Lets hope so - this could be good news!

on the 24/9 ofcom and orange were still in discussion - (only 10 working days ago):
[FONT=&quot]Thank you for contacting Ofcom on 22 September 2012 about Orange’s decision to start charging for broadband unless you agree to switch your landline service to them. [/FONT]

[FONT=&quot]Although I’m aware that consumers can transfer or cancel their broadband service without penalty if they are not happy with the changes, I understand that you remain unhappy as you only renewed your mobile contract on the basis of maintaining this deal.[/FONT]

[FONT=&quot]Following similar complaints, we have been in contact with Orange to clarify the situation. They have advised that the free broadband deal was only sold and marketed as part of the initial sign up process, and should not have been pushed as part of discussions around the renewal of mobile contracts. However, it’s unclear whether this has been the case, and we continue to discuss this with Orange.
[/FONT][FONT=&quot]
And Yes[/FONT] - every one who advised us said its miss selling and we should be able to cancel our mobile contracts penalty free - and actually Orange have not said they wont to me - they just did not speak with me! Is this why - awaiting ofcom/orange decision - time will tell.

moon777

Eva49 wrote: »

I am extremely suspicious as to exactly what is going on with land line retention/acquiring at the moment .............hence my decision.
However, one thing we do know, a miss-sold mobile contract allows penalty free cancellation, and I am sure I read that in a reply from Ofcom to moon777......I will have a look back

*Finally found it*... but not the penalty free part ....sorry
[FONT=&quot]CISAS is an important piece of consumer protection as they are free and independent for residential and small business consumers like you. Additionally, service providers must abide by their decision, but if you remain unhappy then you are free to consider legal action. Whilst they will not be able to prevent Orange from making these changes, they should be able to consider whether your contract has been breached or if you have been mis-sold.

CISAS confirmed to me they considered it mis-sold at the same time I was informed they could not mediate.
[/FONT]

It was not me but someone else who posted that ofcom message, so its somewhere back in the pages! - Update found the post Page 26 post 516!

I did however copy the post for one of my many emails to exec - the post said Ofcom said:

[FONT=&quot]If consumers are being notified of a change which is likely to cause them material detriment, the provider must, under Ofcom regulations, give them one month's notice of the change and inform them that they are entitled to terminate their contract without penalty if the change is not acceptable to them. We understand that Orange is allowing consumers to do this[/FONT]

montage

Eva49 wrote: »

For anyone new here viewing this forum; much information has been ‘lost’ within the length of the thread I thought it prudent to collate a post outlining procedure for addressing this issue; Miss-sold mobile contracts

1) Phone Ofcom Tel: 0300 123 3333 or 020 7981 3040 http://www.ofcom.org.uk/contact-us ; outline your case and ask for a case number.

2) Phone Orange Executive Office: 0800 0790 134
Quoting Ofcom case no. and note the name of the person you speak to. Under Ofcom rules they have 48 hours to respond.

3) Put your complaint in writing following http://www1.orange.co.uk/documents/about/Orange-complaints-code-20120322.pdf

FAO name of the person you spoke to…..They have a 6 week window in which to resolve before it can be advanced to CISAS……..note: this case cannot be advanced to arbitration (CISAS) as it is deemed a ‘business decision’.
Then email to [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL]

4) Report the case to Citizens Advice Bureaux (CAB) 08454 04 05 06 and ask for it to be reported to trading standards
http://www.adviceguide.org.uk/nirela...d_internet.htm

5) The next step would be to take your claim to the small claims court.
Issue a Notice of Pre-Court Action and email FAO (Name of Contact) [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL] back that up with a hard copy and send by recorded delivery to Head Office:

Company Reg No: 2178917

Company Secretary
Orange Personal Communications Ltd.,
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW

OR

Company Reg No 02382161

Company Secretary
EVERYTHING EVERYWHERE LIMITED
HATFIELD BUSINESS PARK
HATFIELD
HERTFORDSHIRE
AL10 9BW

6) Link to register online application

https://www.moneyclaim.gov.uk/web/mcol/welcome

Finally, contact BBC Watchdog and any media available.

Good Luck to all Apologies for the length!

[FONT=&quot]Orange retained their Mobile Contract Customers by offering ‘Free BB for Life’ as an inducement to renew their Mobile Contract for a minimum term, and most of us relied upon that representation that Orange would not remove this incentive, certainly, it was not foreseeable at the time of renewal this would be to our detriment some time into a new contract.
Customers are now under duress to accept the current offer which is a substantial variation in terms, and has to be acceptable…

[/FONT]

****bump*****

lindabloomfield

mw2655 wrote: »

here's the letter i've sent to orange in case anbody wants to use/modify it..


Thanks very much Matt.

First time I've used this forum and have this same problem and letter from Orange. I will use your letter to contact them before I contact Ofcom as it states is a requirement before reporting to them direct. The lady I spoke to at Orange today gave me the distinct impression I should just be grateful I have had the free broadband for the last 2 yrs (even though I'd been a paying mobile/broadband customer for 10 years before that). She then raced through the prices per minute of the charges I'll incur to make land line calls with their price plan. She would hardly let me get a word in and was as if she was reading from a script (possibly due to the level of complaints received?) So, it's not just the £14 a month line rental (1st 3 mths at £11.50 - as so many on the forum seem to be getting quoted different billing rates), I'll lose the free calls I currently get from Primus who only charge me £9.96 monthly line rental! In terms of cost, it will cost me a further £40.98 per yr for their line rental and any phone call charges I incur! She also told me if I did nothing to change to another provider, Orange would automatically take over my line rental, however, I've had a further e-mail since stating my broadband connection will terminate at midnight on 12/11/2012! I'll certainly go by the book, letter Orange first, then Ofcom. Disgraceful business practice and I'll do my best to find a better deal. I'll post if I find one. Cheers.