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Ofcom or trading standards?

I'm having an issue with KGBDeals refusing to acknowledge my request for a refund, even though we have been corresponding to each other prior to the request.

Do I report their poor customer services to ofcom, since they're primarily an internet based company, or trading standards?

Thanks.
Starting debt: 3399.39 / Debt now: 2975.39
VSP Challenge 2012: £39.58/£100 Crazy Clothes Challenge 2012: £3.00/£150
£2 savers club #20: £30
2012 earnings: £67.50
Long Haul DFW Supporter #204

Comments

  • paddyrg
    paddyrg Posts: 13,543 Forumite
    Trading Standards, and maybe the ASA as well?
  • MothballsWallet
    MothballsWallet Posts: 15,895 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Ofcom only deal with phone, broadband, post(?) and TV (?) now - they're also about as much use as a chocolate shield against a laser gun.
  • Thank you :)
    Starting debt: 3399.39 / Debt now: 2975.39
    VSP Challenge 2012: £39.58/£100 Crazy Clothes Challenge 2012: £3.00/£150
    £2 savers club #20: £30
    2012 earnings: £67.50
    Long Haul DFW Supporter #204
This discussion has been closed.
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