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Ofcom or trading standards?

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firestronaut

firestronaut Posts: 454 Forumite

18 August 2012 at 9:49PM in Praise, vent & warnings

I'm having an issue with KGBDeals refusing to acknowledge my request for a refund, even though we have been corresponding to each other prior to the request.

Do I report their poor customer services to ofcom, since they're primarily an internet based company, or trading standards?

Thanks.

Starting debt: 3399.39 / Debt now: 2975.39

VSP Challenge 2012: £39.58/£100 Crazy Clothes Challenge 2012: £3.00/£150
£2 savers club #20: £30

2012 earnings: £67.50

Long Haul DFW Supporter #204

0

Comments

paddyrg Posts: 13,543 Forumite

19 August 2012 at 9:13AM

Trading Standards, and maybe the ASA as well?

0
MothballsWallet Posts: 15,863 Forumite

19 August 2012 at 9:23AM

Ofcom only deal with phone, broadband, post(?) and TV (?) now - they're also about as much use as a chocolate shield against a laser gun.

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firestronaut Posts: 454 Forumite

19 August 2012 at 9:14PM

Thank you

Starting debt: 3399.39 / Debt now: 2975.39

VSP Challenge 2012: £39.58/£100 Crazy Clothes Challenge 2012: £3.00/£150
£2 savers club #20: £30

2012 earnings: £67.50

Long Haul DFW Supporter #204

0

This discussion has been closed.

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