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grrr what do i do?

chloo
chloo Posts: 287 Forumite
in Ebay, auctions, car boot sales, post & parcels
so i sold an xbox on ebay at the start of the month sent it right away by tracked posted through the post office parcelforce i think.

got a message from ebay today a case has been opened! stupid buyer had 1 feedback but had been a member since 2006?!

what happens now?

thanks

Comments

  • tomfun
    tomfun Posts: 683 Forumite
    Whats the buyers reason for opening the case ?
  • soolin
    soolin Posts: 75,001 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    What happens now depends on what sort of case it is and what your tracking says when you enter it online
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • chloo
    chloo Posts: 287 Forumite
    thats for the replies its and item not received case

    how do i see what it says soolin?
  • chloo
    chloo Posts: 287 Forumite
    it says being held
  • soolin
    soolin Posts: 75,001 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    chloo wrote: »
    it says being held

    I mean look at the tracking, I assume parcel force has the ability to track the parcel online . Does it show as delivered and did you sendi it to the address that PayPal said 'was ok to send to'?
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • chloo
    chloo Posts: 287 Forumite
    yeah parcelforce says its being held at a post office near his house and yes sent it to the verified address.

    the online status says held so its not lost!
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    have you supplied the buyer with the tracking number?
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Give the customer the tracking details and tell them PF tried to deliver when no one was home and it's at xxxx awaiting collection.

    Watch the case as you have deadlines to meet, which will include one to upload the tracking.

    Don't ignore the case or your money will be taken and if the PayPal balance goes into a negative they will chase you for it.
  • soolin
    soolin Posts: 75,001 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    theonlywayisup is spot on as usual

    OP you need to be very pro active here, the buyer may well not realise that his parcel is wating for him to arrange delivery , that's why it is usually a good idea to give them the tracking so they can check themselves. However you must now persuade your buyer to collect as otherwise you'll lose the case, your funds will be returned and you'll have to wait for your item to get back to you (I assume there is a return address).
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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