HSBC error enabled B'card to abuse the right off set

Becky1981

I recently went into my local HSBC with my employer who is disabled and her mother who was third party to the account, I am a carer. We had been locked out of the telephone banking and had to go into the branch to get it set up again. We set up a new pass code and I handed over my payslip along with my HSBC Bank Card to the CSR and asked him to transfer my wages from my employers HSBC account into my HSBC account, he then slides a piece of paper over to my employers mother and asks her to authorise the transaction.



The next day I call the HSBC telephone banking service as each month I transfer £200 over to my Barclays current account to cover my direct debits and ensure I keep myself in a negative {overdrawn} or zero Balance to ensure BarclayCard cannot use there right to steal my wages while I have put the account into default/dispute!



The balance of my account showed that I hadn't received my wages, not fully aware of what had happened I transferred what I had left in the account over to my Barclays account, hung up and recalled HSBC with my employer to discover that the CSR had transferred my wages into my Barclays current account. After two hours on the telephone to the HSBC they logged my complaint told me it would take five day to resolve the matter and I should hurry things along at the Branch where we had made the transfer.



During the 2 hour telephone call I logged on to Barclays online banking to discover that in under 12 hours of the money being transferred at 05.30 am BarclayCard helped themselves to £266.07 of my wages. I requested HSBC stop my telephone banking transfer but they said they were unable unless it was transferred by mistake!.

When I went into the Branch I was told there was nothing they could do as my employers 71 year old mother had authorised the transaction. Although the CSR put my wages into a completely different bank account than the one requested, after being handed my HSBC card the fault lies with the 71 year old woman who believed the account details on the paper matched the card details she witnessed me pass to the incompetent man at the desk. I might add that my card and payslip were passed back to me and then the mother was asked to sign and authorise the transfer not check if they were correct.

I'm truly amazed that i could be shafted like this!

molerat

How did the csr get your barclays acount details ?

Becky1981

They must have been on the system from before i guess, there was a time when i used that account to pay my wages into but not for over a year now.

molerat

I would check that payslip you handed him.

Becky1981

The payslip has no bank details on it, i checked it, just tax ni and net pay information ect