Amazon Marketplace refund

rr755507

Hi,

I recently sold timer/programmer for a boiler as new on Amazon marketplace. It was something I bought previously but had never used.
It was purchased by a restaurant, who now what to return it because its 'too technical for purpose" for them. OK, fine, sent them my address, but I am little unclear from reading Amazons policies on postage return.

I assume DSR still applies even though the buyer was business and I was just a personal seller, so I need to refund the full amount paid (including delivery to them), but do not have to refund return postage?

Thanks,

Irn-Bru-Kid

Its entirely up to you if you offer to the pay the return postage or not. If the item is faulty, I would pay the return postage. If they have just changed their minds, I wouldn't.

However, always keep in mind that Amazon are very strict with sellers. If you think the customer is going to kick up a stink about the item or return postage, I would seriously consider trying to keep them happy.

How much is the postage?

Crowqueen

Check to see whether Amazon's returns system applies to all buyers. In the absence of any specific 'get-out clause', I would suppose that there is protection for business purchases that doesn't normally apply in law - simply because the big marketplace sites usually sing from a consumer hymnsheet and treat all purchases as if they were consumer purchases.

A company may provide protection similar to that found in legislation (e.g. eBay can say that all buyers get protection for item-not-received when the law for private sellers only mandates proof of delivery to carrier, i.e. proof of posting), but with the proviso that it would apply to all sales (they can strengthen consumer protection but not weaken it, so eBay can insist private sellers provide proof of delivery to a customer when trying to challenge an item-not-received dispute, even though the law is substantially weaker in this situaiton). They could voluntarily extend that protection to business customers if they chose, even though the legislation does not apply to B2B sales.

Since Amazon make private sellers adhere to a DSR-compliant returns policy, it is likely that the company has similar rights when buying through Amazon.

As IBK also says, there are a number of threads about Amazon which all usually say the same thing - 'don't upset the buyer'.