vanquis payments not going through

Daddy-Spendless

i cant seem to make online payments on the vanquis site, anyone else struggling? i go through the motions its says payments will be credited within 3 days but they're not taking the payment from my bank, ive tried 2 different debit cards from 2 different banks, varying amounts nothings working.

IloveToShop_3

Daddy-Spendless wrote: »

i cant seem to make online payments on the vanquis site, anyone else struggling? i go through the motions its says payments will be credited within 3 days but they're not taking the payment from my bank, ive tried 2 different debit cards from 2 different banks, varying amounts nothings working.

Typical cant pay with capital one either.... I was going to pay my vanquis Monday, so I shall let you know

nuttyp

I ended up ringing them directly, and paid over the phone. Not something i would normally do but it saves any late payment charges and additional interest.

sharpy2010

You can also send money by direct bank transfer, but make sure to send a quid the first time to ensure its all set up correctly and reaches the end point as it should.

Ben8282

Daddy-Spendless wrote: »

i cant seem to make online payments on the vanquis site, anyone else struggling? i go through the motions its says payments will be credited within 3 days but they're not taking the payment from my bank, ive tried 2 different debit cards from 2 different banks, varying amounts nothings working.

How long has this been going on for? I hope in 3 days time you don't find both bank accounts have been debited and Vanquis have been double paid ......

reclusive46

The weird thing is Its been 3 days and my payment to American Express hasn't gone through yet either.

older_wiser

does anyone know the faster payment details for vanquis i'd rather set that up than having to phone them up to make a payment.

SnowTiger

older_wiser wrote: »

does anyone know the faster payment details for vanquis i'd rather set that up than having to phone them up to make a payment.

I'm very tempted to post my bank account details here.

Oddly, details can be found on Vanquis' website in their FAQ at http://www.vanquis.co.uk/faq, under the obscure question "How can I make a payment to my account?"

Over the Phone or Online:

Via your bank’s telephone or internet banking service, you can make a one off payment or set up a standing order. Simply quote the following details: (1) Our sort code: 60-95-94, (2) Our bank account number: 0000 0001 and (3) Your Vanquis 16 digit card account number. Please allow 3-5 working days for your payment to reach your account via this method.

TheGenerus1

older_wiser wrote: »

does anyone know the faster payment details for vanquis i'd rather set that up than having to phone them up to make a payment.

Vanquis do provide their banking details for you to do internet banking payments to them (SnowTiger provided you with this info), but Vanquis does not support the faster payment scheme yet.

I set the same thing up using my Natwest online payment system. When I rang Vanquis to let them know that my payment wasn't showing up on my Vanquis account yet, the rep said it was because they do not support Faster payment and that I would have to wait 3-5 days as normal. It will take you the same length of time to just do it through the Vanquis website.

SnowTiger

TheGenerus1 wrote: »

Vanquis do provide their banking details for you to do internet banking payments to them (SnowTiger provided you with this info), but Vanquis does not support the faster payment scheme yet.

According to my Santander statement my last payment to Vanquis went through as Faster Payment:



And it was credited to my Vanquis account the same day:



Although payments seem to take a few days to show up on my Vanquis account online.

older_wiser

well i sent a one pound test faster payment to vanquis using my natwest account yesterday hopefully it will show up tomorrow i also have a santander account but why would faster payments work with one bank and not the other ? very confusing