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Do I have to wait?
Rev
Posts: 3,171 Forumite
Bought an item on the 6th. Not expensive. Only £6. It's not arrived yet. Contacted seller who asked me to call the local sorting office. I did. No luck. Now seller has asked me to wait till it's time for a royal mail claim. Then after the claim they'll refund. Told them I am happy to help with the claim but mot happy to wait that long for a refund. As I want the item.
Apparently that's what ebays t&c's say. So they can't refund.
Is that right? Or should I just file a claim for none recept with eBay? Just to add. It's a personalised item. PayPal tells me they don't cover you for those.
Apparently that's what ebays t&c's say. So they can't refund.
Is that right? Or should I just file a claim for none recept with eBay? Just to add. It's a personalised item. PayPal tells me they don't cover you for those.
Sigless
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Comments
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File a claim for INR. Any seller hoping to do continued business on ebay should know that buyers do NOT have to wait for Royal Mail to refund seller blah balh blah.0
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I agree, the moment a seller tells me I have to wait for the RM claim I stop playing nice and just go straight to the claim.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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Should I file with eBay or PayPal?Sigless0
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Personally I prefer PayPal as the time frame is more rigid.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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Ebay...they can then take action against seller if needed...I always take the moral high ground, it's lovely up here...0
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Ellejmorgan wrote: »Ebay...they can then take action against seller if needed...
I am not sure what action you want for an INR. Normally I would agree with Soolin and opt for PayPal.
But:
OP. PayPal buyer protection doesn't cover custom made goods. I have had the misfortune to have had two disputes for custom items, one PayPal refused to cover one they allowed. Both INR. So it would seem they don't know their own policy. However their policy in section 13.3 clearly says they don't cover custom made goods for any dispute (why they exclude them for INR doesn't make sense to me but it is there in black and white).
On this occasion there would seem to be a greater hope of a resolution in your favour with an EBay dispute as they do not have such a clause*. Open it and try to escalate it as soon as you can.
* I haven't noted this anomaly before, so may be one worth remembering, much like the dispute process for fakes.0 -
Theonlywayisup, I hadn't noticed it was a personalised item, hmm. Might be worth doing it on eBay as you point out then. An INR claim shouldn't have any bearing really on whether It was personalised or not but better be cautious just in case.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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Theonlywayisup, I hadn't noticed it was a personalised item, hmm. Might be worth doing it on eBay as you point out then. An INR claim shouldn't have any bearing really on whether It was personalised or not but better be cautious just in case.
No I agree, INR doesn't make a dot of difference if it's custom built or not. However, their policy is worded for INR and SNAD, which is crazy.
Having fallen foul, I would err on the side of caution and go via Ebay.0 -
Thanks.
Files with eBay. Got a slightly annoyed email from the seller who then refunded next day.
Not sure what feedback to leave. Don't know I'd the seller was new to the process and genuinely didn't think they had to refund until afte the RM claim. Or they were just putting it off.Sigless0
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