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Faulty tablet from Argos
pondskater_2
Posts: 282 Forumite
I bought an Archos 80 G9 from Argos on the 14th August (3 days ago) and found it intermittently made a loud crackling/hissing sound when I used the on screen keyboard. I contacted Archos for advise and they have told me to return it to an address in Southampton, tracked, at my own expence and risk. I would prefer if I could just return it to Argos as it is just a couple of miles away but I am not sure of my rights in this situation. The receipt does say that it is exempt from the 30 day guarantee but I have searched on here and think that may refer to change of mind returns.
Any advise would be gratefully received.
Any advise would be gratefully received.
Haters are gonna hate - you're not obliged to participate
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Comments
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Return it to the store.0
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Apparent faulty goods. Return to store under SOGA. If they get uppity then just remind them about their legal obligations - your contract is with ARGOS and not ARCHOS. But keep things friendly at first - you may find that they'll refund or replace straight away.0
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Thanks both for your replys!
Will Argos want to return it to Archos for repair or are are they likely to replace it immediately?Haters are gonna hate - you're not obliged to participate0 -
Apparent faulty goods. Return to store under SOGA. If they get uppity then just remind them about their legal obligations - your contract is with ARGOS and not ARCHOS. But keep things friendly at first - you may find that they'll refund or replace straight away.
OOps, sorry, when I replied there was only the first sentence of your post showing
Will take it back to Argos today and see what they say.
Thanks.Haters are gonna hate - you're not obliged to participate0 -
You have only just bought it so they will replace it or give you a refund without any problems. I certainly wouldn't accept a repair.0
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Well I checked online and went to a store that had one available and sure enough they replaced it there and then. The assistant was very helpful, although she did first ask me if I had called the helpline. Great service and without all the hastle, cost and time to send it back to Archos. Thanks for all your help folks.Haters are gonna hate - you're not obliged to participate0
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Argos, for their many faults, normally are good dealing with faulty items and replace new/ nearly new items on the spot rather than messing about with inspections and repairs etc0
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