Faulty tablet from Argos

pondskater_2 · 17 August 2012 at 6:37AM

I bought an Archos 80 G9 from Argos on the 14th August (3 days ago) and found it intermittently made a loud crackling/hissing sound when I used the on screen keyboard. I contacted Archos for advise and they have told me to return it to an address in Southampton, tracked, at my own expence and risk. I would prefer if I could just return it to Argos as it is just a couple of miles away but I am not sure of my rights in this situation. The receipt does say that it is exempt from the 30 day guarantee but I have searched on here and think that may refer to change of mind returns.
Any advise would be gratefully received.

StretchedElf · 17 August 2012 at 7:12AM

Return it to the store.

bod1467 · 17 August 2012 at 7:18AM

Apparent faulty goods. Return to store under SOGA. If they get uppity then just remind them about their legal obligations - your contract is with ARGOS and not ARCHOS. But keep things friendly at first - you may find that they'll refund or replace straight away.

pondskater_2 · 17 August 2012 at 7:21AM

Thanks both for your replys!
Will Argos want to return it to Archos for repair or are are they likely to replace it immediately?

pondskater_2 · 17 August 2012 at 7:26AM

bod1467 wrote: »

Apparent faulty goods. Return to store under SOGA. If they get uppity then just remind them about their legal obligations - your contract is with ARGOS and not ARCHOS. But keep things friendly at first - you may find that they'll refund or replace straight away.

OOps, sorry, when I replied there was only the first sentence of your post showing

Will take it back to Argos today and see what they say.
Thanks.

Zandoni · 17 August 2012 at 8:48AM

You have only just bought it so they will replace it or give you a refund without any problems. I certainly wouldn't accept a repair.

pondskater_2 · 17 August 2012 at 10:55AM

Well I checked online and went to a store that had one available and sure enough they replaced it there and then. The assistant was very helpful, although she did first ask me if I had called the helpline. Great service and without all the hastle, cost and time to send it back to Archos. Thanks for all your help folks.

InsideInsurance · 17 August 2012 at 11:22AM

Argos, for their many faults, normally are good dealing with faulty items and replace new/ nearly new items on the spot rather than messing about with inspections and repairs etc