advise re failed holiday booking

janreyn

advice please... what can you do if you book a holiday on line, pay for it with a debit card, get a confirmation email and get told your documents will be with you in 8-10 days... 8-10 days later no docs turn up so you ring the company (Icelolly.com) and they have no information about the holiday you have booked and tell you the confirmation email isnt worth the paper it is written on.. your bank tells you that because you have paid by debit card you are not insured and all you can do is contact the police?

mum2one

has the money been taken from the bank account? you could contact the police, but i would go back to icelolly with the details of the time and date of the transaction, surely Icelolly is protected by ATOL or ABTA.......

Bob_the_Saver

Book with someone else next time.

DIY is best, then you only have the wife and the cat the blame (and kick).

The cat not the wife that is!

http://t2.ftcdn.net/jpg/00/43/64/27/400_F_43642755_2u6UdODfp8kgNIvYEeNwGCV44B7EGVF9.jpg

Macca83_2

janreyn wrote: »

advice please... what can you do if you book a holiday on line, pay for it with a debit card, get a confirmation email and get told your documents will be with you in 8-10 days... 8-10 days later no docs turn up so you ring the company (Icelolly.com) and they have no information about the holiday you have booked and tell you the confirmation email isnt worth the paper it is written on.. your bank tells you that because you have paid by debit card you are not insured and all you can do is contact the police?

If you booked your holiday on a visa debit card you can do a visa debit card charge back. Any bank who issues a visa debit has to abide by the visa debit charge back guidelines. You can get your money back on any goods or services that are not delivered

budgetflyer

Icelolly.com is just a portal. They don't actually book holidays. They just host offers from other travel agents and tour opps.

I am assuming the company you booked with have went bust? otherwise they can't just hold your money and not give you the holiday.
Abta, Atol or your bank need to deal with it.

About Us
When icelolly.com was founded in 2005 it was done so with the aim of becoming a site where people can find the perfect holiday to suit their needs. We understand the power of holidays, how much they mean in peoples lives and the joy, happiness and relaxation a good break can bring you. Our goal was to help people find their perfect holiday and enable people to get the break they deserve.

icelolly.com today is a leading holiday price comparison site with over 20 million holiday offers from some of the UK's top travel companies, giving our users a fantastic amount of choice and possibilities for their holiday abroad. With a whole range of features to interact with, we are creating a community of followers with who we can share our experience and knowledge.

We have worked alongside prime time shows such as Deal or No Deal, Family Fortunes, Push the Button, The Paul O'Grady Show, Channel 5 Movies and T4, giving away holiday prizes to contestants of their shows. Alongside giving away these holidays we have given holidays to, and sponsored a range of charitable causes which we are proud to be associated with.

We also send out a weekly email with the top holiday offers from our advertisers – this means we can send you the best holiday bargains, special offers and exclusive deals directly to your inbox.

We have also gained a large following throughout social media where our friends and followers can interact directly with our company. With constantly updated, entertaining and informative content we are building a close relationship with our users which means we can give provide a much more personal service.

Our goal today is to carry on providing our valued users with the ability find the perfect holiday for their needs and create a positive experience for our visitors which sets icelolly.com apart from the competition.

Find us on Facebook https://www.facebook.com/icelollyholidays
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bagand96

As budget flyer says icelolly is a glorified search engine, which agent was your booking with? And have you spoke to that agent? What did they say?

If they are not playing ball, report it to your bank. Using the words fraudulent transaction will usually get their attention. Also find out if the agent is a member of ABTA, ATOL, TTA etc and get onto them. Also find out where the agent is based and contact Trading standards for that area.

interstellaflyer

Bob_the_Saver wrote: »

Book with someone else next time.

DIY is best, then you only have the wife and the cat the blame (and kick).

The cat not the wife that is!

http://t2.ftcdn.net/jpg/00/43/64/27/400_F_43642755_2u6UdODfp8kgNIvYEeNwGCV44B7EGVF9.jpg

Not really very helpful to the OP in this instance though, is it, when the money either lost or in limbo.

Alan_Bowen

It is clear you clicked on a link from Ice Lolly, as others have said it doesn't sell anything itself. Look at the 'confirmation' you got, is there a name on it other than ice lolly, does it show an address anywhere and most importantly, what is the name of the company that debited your card?