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Virgin train ticket refund - Royal Mail lost tickets
Comments
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Nonsense... although it was RM that lost the tickets, Virgin ARE responsible.
The simple fact is op purchased a service and virgin (through a fault with a third party THEY contracted out) have not fulfilled this service.
Op.. it is not your responsibility to make a claim with RM! Insist they refund you, otherwise ask your card issuer to initiate a chargeback.
The only nonsense here is contained in your advice to the OP!
Where is the contract between Virgin and RM?
What service have Virgin failed to provide?
What grounds does the card issuer have to "initiate a chargeback"?0 -
Yes I never buy tickets form them now as I have been caught 2x by lost credit cards over the years and been unable to get my tickets and had to buy new ones. redspothanky on the other hand were great-same lost card-no bother we will just let you collect it with any card.
How do you manage to lose so many credit cards?0 -
Nonsense... although it was RM that lost the tickets, Virgin ARE responsible.
The simple fact is op purchased a service and virgin (through a fault with a third party THEY contracted out) have not fulfilled this service.
Op.. it is not your responsibility to make a claim with RM! Insist they refund you, otherwise ask your card issuer to initiate a chargeback.
Arcon, I'd agree with you if Virgin had posted tickets to the OP and they had got post in the post. In this case the OP was sending tickets back to the train company for a refund so I don't think what you say applies.
Having said that, I think that as the OP followed the refund procedure laid down by Virgin I's say they should fefund him even if the tickets don't turn up0 -
Nonsense... although it was RM that lost the tickets, Virgin ARE responsible.
The simple fact is op purchased a service and virgin (through a fault with a third party THEY contracted out) have not fulfilled this service.
Op.. it is not your responsibility to make a claim with RM! Insist they refund you, otherwise ask your card issuer to initiate a chargeback.
Sorry aircon youre wrong on this one. As you so often point out in the consumers board with correct advice when something hasnt arrived from a seller that its the sender who has the contract with RM.
This is the same thing. The sender has the contract with RM not Virgin who have completed their end of the contract by getting the tickets to the passenger.This is now between the sender and RM.
As you always point out in the consumers board the above advice why are you changing tack now and saying its Virgins issues even though they have sent the tickets and completed their transaction?"If you no longer go for a gap, you are no longer a racing driver" - Ayrton Senna0 -
Jeff_Bridges_hair wrote: »........ The sender has the contract with RM not Virgin who have completed their end of the contract by getting the tickets to the passenger..........
Yep, the sender has the contract with RM but I'd say that the refund procedure is part of the contract between the OP and Virgin and the OP has followed that contractual procedure and should get his refund.0 -
Yep, the sender has the contract with RM but I'd say that the refund procedure is part of the contract between the OP and Virgin and the OP has followed that contractual procedure and should get his refund.
BUT they cannot prove they did send the tickets and have not used them which meansuntil Vigin has recieved those tickets then the sender has not followed contractual procedure and shouldnt get their refund.
If Virgin or any TOC allowed such a thing to go on then they would be broke within a month of people doing exactly the same with very expensive tickets and not returning them but saying they got 'lost'.
Its probably in their T&Cs and also in the NCoC somewhere."If you no longer go for a gap, you are no longer a racing driver" - Ayrton Senna0 -
but the contractual procedure is to dispatch them via "signed for" which the OP has done.
If Virgin consider that method of delivery secure enough, (which as they include it in their refund process they obviously do), then the OP has fully complied with the procedure and should get his refund.0 -
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The only nonsense here is contained in your advice to the OP!
Where is the contract between Virgin and RM?
What service have Virgin failed to provide?
What grounds does the card issuer have to "initiate a chargeback"?
Sorry, your correct. It seems in scan reading op whilst on the move I missed a crucial fact.
I retract the above and retreat
:beer:0
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