child tax credit problem, appeal?

alieshia

my bro has been trying to get child tax credits, he asked for the forms a few days after the babies birth and the forms never turned up the forms were supposedly resent never arrived again so today they rang and finally they allowed them to sort it over the phone but they are saying because it was too long they will only back date one month where the baby is 3 months old, its the tax offices fault it was not sorted soon enough so is there a way they can appeal and request reconsidering to get the full 3 months backdated? thanks, seems a little unfair since it wasn't their fault.

nannytone_2

can they prove it's tax credits fault? seems more likely to be royal mail!

not being funny, but 'proof' is essential when dealing with HMRC, and if its just a case of them saying one thing and your brother saying anither.....

annie1975_2

alieshia wrote: »

my bro has been trying to get child tax credits, he asked for the forms a few days after the babies birth and the forms never turned up the forms were supposedly resent never arrived again so today they rang and finally they allowed them to sort it over the phone but they are saying because it was too long they will only back date one month where the baby is 3 months old, its the tax offices fault it was not sorted soon enough so is there a way they can appeal and request reconsidering to get the full 3 months backdated? thanks, seems a little unfair since it wasn't their fault.

i think if the forms had not have turned up within a week i would have been chasing it up,and every week thereafter.

alieshia

annie1975 wrote: »

i think if the forms had not have turned up within a week i would have been chasing it up,and every week thereafter.

they rang up numerous times. i think they are going to send a letter and see what happens, worst they can do is reject the appeal. thanks for your help.